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Leading Through a Crisis

Level: Foundation

Your organization, or any social group of which you are a member, is likely to encounter a crisis in the future. This course will provide a framework for addressing this crisis as a leader. It will show you how to lead through crisis by marshalling the efforts of followers and stakeholders towards a realistic future state in which the organization and those affected can once again thrive.

You Will Learn How To

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Key Features of this Leading Through a Crisis Training:

  • Learn to apply a practical leadership framework to crisis resolution
  • Learn to effectively communicate while addressing crisis dynamics
  • Apply skills learned via a realistic case study

You Will Learn How To:

  • Define of a crisis in terms of a social structure’s inability to thrive and the difference between a problem and a crisis.
  • Articulate (in a transparent fashion) the current state of a social structure that is not thriving due to a crisis in a way that motivates followers to recognize the need for change.
  • Realistically define a future state in which the social structure once again thrives in a way that inspires followers to embrace change.
  • Apply the basic models for change.
  • The importance of communicating the specific model for change to followers and “owning it” as the leader.
  • How to influence followers on the road to change.

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 1-day instructor led training course
  • After-course instructor coaching included
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
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Standard $690

Government $520

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PRODUCT #4983

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  • Blended learning models
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  • Expert team coaching

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Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

In Class & Live, Online Training

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Note: This course runs for 1 Day

  • Apr 14 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jul 20 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Oct 19 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jan 11 9:00 AM - 4:30 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

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When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Important Leading Through a Crisis Training

  • Important Information

    This is a one-day hands-on course with no exams and no certifications but much discussion. A realistic case study will be used to amplify all learning objectives.

Leading Through a Crisis Outline

  • CHAPTER ONE: What is a Crisis

    • Anatomy of a crisis through real world examples
    • Overview of the course Case Study
    • Social groups affected by a crisis
    • Decision rules employed by social groups to handle problems
    • The definition of a crisis as opposed to a problem
    • Double loop learning in a crisis
    • Data sources in a crisis
    • Acknowledgement of a crisis
    • Crisis leadership as a decision
    • Activity: Defining crises occurring in your social groups
    • The dynamics of a crisis and the role of the leader

  • CHAPTER TWO: Understanding the Crisis: The Role of the Leader

    Part 1
    • Defining the current state of a social group under crisis
    • Defining those who are hurt, vulnerable, suffering
    • Defining the stakeholders in a crisis
    • The need for data analytics in defining a crisis
    • Examples in defining the current state
    • Case Study: Defining the current state
    Part 2
    • Determining the leader’s vision for the future state
    • Building a goal statement
    • Historical examples
    • Case Study: Defining the future state

  • CHAPTER THREE:  Crisis Resolution: The Role of the Leader

    Part 1
    • Defining what must change as a crisis is resolved
    • Applying traditional project management in crisis resolution
    • Defining the deliverables
    • Applying agile management in crisis resolution
    • Defining what must be learned
    • Innovation in crisis resolution
    • Examples in determining the appropriate change model
    • Case Study: Determining the change model
    Part 2
    • Determining the emotional dynamics of a crisis
    • Standard leadership models
    • The crisis leadership model
    • Emotional Intelligence during a crisis
    • The leader’s need to influence in a crisis
    • Influencing techniques in a crisis
    • Decision making during a crisis
    • Building the crisis management team
    • Case Study: Building the crisis management team

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Leading Through a Crisis FAQs

  • Do I need to be a certified PMP to benefit from this Leading through Crisis course?

    No, the course is about leadership not standard processes.

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