ITIL® 4 Foundation Training

Course 1199

  • Duration: 3 days
  • Labs: Yes
  • Exam Voucher: Yes
  • Language: English
  • 18 PMI PDUs
  • Level: Foundation
ITIL 4 Foundation Exam Prep Toolkit

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This ITIL 4 Foundation Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.

You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources. 

ITIL 4 Foundation Training Delivery Methods

  • In-Person

  • Online

ITIL 4 Foundation Training Information

This ITIL 4 Foundation Training course includes:

  • Instructor-guided or self-paced learning options
  • Accredited course content and curriculum
  • ITIL 4 Foundation exam
  • Take2 exam re-sit
  • Practice exams, prep questions, and additional resources

In this ITIL 4 Foundation course, you will learn the following:

  • The ITIL 4 end-to-end IT/digital operating model.
  • How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
  • The impact of technology and IT teams in a broader business strategy.
  • Prepare for and pass the ITIL 4 Foundation certification exam.
  • Identify opportunities to develop IT practices using ITIL guidelines.
  • Interact with IT teams using ITIL 4 terminology and concepts.
  • Explore the service value chain and IT service management practices.
  • Recognize the importance of IT and business integration.
  • Continue learning and face new challenges with after-course one-on-one instructor coaching.

ITIL 4 Foundation Training Prerequisites

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

ITIL 4 Foundation Certification Information

To earn this certification, you must:

  • Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service.
  • Score a 65% on the exam in 60 minutes.

ITIL 4 Foundation Training Outline

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System (SVS) and Service Value Chain 
  • Organizations 
  • Service Provisioning and Consumption 
  • Customers, Users, Sponsors, and Other Stakeholders 
  • Services, Products, and Service Offerings 
  • Service Relationships  
  • Value, Outcomes, Costs, and Risks 
  • Utility and Warranty 
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Opportunity, Demand, and Value
  • Guiding Principles
  • Governance
  • ITIL Practices
  • Continual Improvement
  • Organizational Silos
  • Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
  • Inputs of the SVS: Opportunities & Demand
  • Outcome of the SVS: Value
  • Addressing the Challenges of Silos
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Practices and Processes
  • Continual Improvement
  • Information Security Management
  • Supplier Management
  • Relationship Management
  • Service Level Management
  • Event Management
  • Service Desk
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Enablement
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management

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ITIL 4 Foundation Training FAQs

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices. In addition, it expands itself to the broader context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

IT service management ensures organizations effectively and professionally manage and support the people, processes, and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

To earn this certification, you must:

  • Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service.
  • Score a 65% on the exam in 60 minutes.

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

The following ITIL materials will be sent to you electronically two weeks prior to the course. We recommend you read them before your course:

  • ITIL 4 Foundation Manual 
  • Course syllabus

Once you register for the academy, you will first be directed to a virtual collaboration space hosted by our top ITIL subject matter experts. There they will provide you with instructions on how to interact with the adaptive course and other digital resources. The collaboration space is always available for any questions. Be sure to check in frequently as new webinars, group coaching sessions, and individual office hours are posted frequently. Based on YOUR PERSONAL interaction with the materials, our ITIL 4 experts will work with you throughout your annual term to get you ready to pass the ITIL 4 Foundation exam and set you on a path for long-term ITIL success!

Adaptive learning is a method of on-demand instruction that orchestrates artificial intelligence and sophisticated algorithms to present the next appropriate action based on what it knows about each unique learner. It evolves moment-by-moment using trial and error as the environment changes. This allows the learner to make mistakes and pursue misconceptions, closely mimicking real-world cognitive situations in a consequence-free environment, and providing an effective and engaging experience. Such personalization increases efficiency, as well as engagement, by taking into consideration what each learner has already mastered — reducing time to learning by 50% on average.

That is completely up to you! Adaptive learning is proven to reduce learning time by 50% since it takes into account what you already know - only presenting content when you need it.

In general, it can take anywhere from 20 minutes to 2 hours to complete each modulo, so potentially anywhere from 140 minutes to 14 hours, depending on your comfort level with the material.

It doesn't stop there! Your enrollment in the ITIL 4 Foundation Virtual Academy entitles you to a 30% discount on all live, instructor-led ITIL courses - even beyond Foundation - which is key to realizing the value of ITIL for you and your organization.

The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree, for publicly scheduled course events.

Yes, you must re-sit the exam within six months of your initial exam.

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