In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.
- Two years of work experience in IT or business
Business Relationship Management (BRM) Training: Aligning IT & the Business Delivery Methods
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
Business Relationship Management (BRM) Training: Aligning IT & the Business Course Benefits
Build a strong alignment between IT and the businessPlan a strategy that positions you as a trusted IT advisor to key stakeholdersChoose IT projects that build trust and alignmentArticulate IT solutions that meet business needsDifferentiate your internal IT services for competitive solutions
Business Relationship Management (BRM) Course Outline
- Why organizations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
The trusted IT advisor
- Recognizing how trust feels
- Defining trust in an IT organization
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
Defining a catalog of services
- Identifying IT products and services
- The components of an ideal catalog
- Creating an initial catalog from scratch
- Ranking services with metrics
Developing awareness of the organizational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organization
- Applying tools for culture analysis
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimizing the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analyzing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritizing and documenting business needs
- Applying a framework for prioritizing and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analyzing results
