Customer Service Essentials Training

Course 4669

  • Duration: 1 day
  • Language: English
  • 7 PMI PDUs
  • Level: Foundation
Get This Course $690
  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
  • Sep 1 9:00 AM - 4:30 PM EDT
  • Oct 12 9:00 AM - 4:30 PM EDT
  • Nov 29 9:00 AM - 4:30 PM EST
  • Jan 11 9:00 AM - 4:30 PM EST
  • Feb 28 9:00 AM - 4:30 PM EST
  • Apr 11 9:00 AM - 4:30 PM EDT
  • May 30 9:00 AM - 4:30 PM EDT

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

No formal prerequisites are required to attend this course.

Customer Service Essentials Training Delivery Methods

  • Attend online or bring this course to your facility
  • After-course instructor coaching

Customer Service Essentials Training Course Benefits

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

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