Conflict Management and Resolution Essentials

Course 4972

  • Duration: 1 day
  • Language: English
  • 7 PMI PDUs
  • Level: Advanced
Get This Course $690
  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
#4972
  • Guaranteed to Run - you can rest assured that the class will not be cancelled.
    Jul 26 9:00 AM - 4:30 PM EDT
    AnyWare
  • Oct 18 9:00 AM - 4:30 PM EDT
    AnyWare
  • Jan 10 9:00 AM - 4:30 PM EST
    AnyWare
  • Apr 25 9:00 AM - 4:30 PM EDT
    AnyWare

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

No formal prerequisites are required to attend this course.

Conflict Management and Resolution Essentials Delivery Methods

  • Attend online, in person, or bring this course to your facility
  • After-course instructor coaching

Conflict Management and Resolution Essentials Course Benefits

  • Recognize filters, lenses, and mistaken assumptions
  • Cope with challenging personalities
  • Open the door to resolving conflict without set expectations
  • Mediate conflict between coworkers

Conflict Resolution Course Outline

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships

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