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ITIL® 4 Managing Professional (MP) Transition Module
Level: Intermediate
The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.
In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.
Key Features of This ITIL 4 Managing Professional Transition Training:
- Choose from blended on-demand and instructor-led learning options
- Exclusive LinkedIn group membership for peer and SME community support
- Exam prep questions and study resources included
- ITIL 4 Managing Professional Transition exam included (exam voucher provided)
You Will Learn How To:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams
Certifications/Credits:
Choose the Training Solution That Best Fits Your Needs
ON DEMAND
On Demand & Instructor Coaching
Unlimited annual access to:
- On-demand ITIL MPT modules, courseware, and instructor support
- Earn PMI PDUs for self-directed learning
- ITIL 4 Managing Professional Transition exam included
INSTRUCTOR-LED EXPRESS
In Class & Live, Online Training
- 5-day instructor-led training course
- ITIL 4 Managing Professional Transition exam included
- Prep questions and review resources included
- One-on-one after course instructor coaching
- 29 PMI PDUs
PREMIUM TRAINING
Unlimited Access to Everything
Unlimited annual access to:
- On-demand ITIL MPT modules, courseware, and instructor support
- 5 day instructor-led course
- Earn 29 PMI PDUs
- Earn PMI PDUs for self-directed learning
- One-on-one after course instructor coaching
- ITIL 4 Managing Professional Transition exam included
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
On Demand & Instructor Coaching
ITIL 4 Managing Professional Transition Blended Training Information
-
ITIL MPT Blended Training Description
You get annual access to an on-demand ITIL MPT course, official courseware, and support directly from the course instructor.
-
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
On-Demand Training Content
-
Module 00: Course Introduction
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
-
Module 01: Foundation
- Introduction
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
-
Module 02: Foundation
- Introduction
- Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
-
Module 03: Foundation
- Introduction
- Service Value System (SVS)
- Service value chain (SVC)
-
Module 04: Foundation
- Introduction
- Guiding Principles
- Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimize and Automate
-
Module 05: Foundation
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
-
Module 06: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
-
Module 07: DPI
- Risk Management and Governance
- Governance and DPI
-
Module 08: DPI
- Organizational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
-
Module 09: DPI
- All About Communication
- Feedback Channels
-
Module 10: DPI
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
-
Module 11: CDS
- Organizational Structures
- Collaboration vs. Cooperation
- All about Teams (Competencies, Culture)
-
Module 12: CDS
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
-
Module 13: CDS
- Measuring and Reporting
- Continual Improvement
-
Module 14: CDS
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
-
Module 15: CDS
- Value Streams for a New Service
- Value Stream for User Support
-
Module 16: CDS
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-Left
- Sourcing
-
Module 17: CDS
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
-
Module 18: DSV
- Customer Journey
- Benefits
-
Module 19: DSV
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
-
Module 20: DSV
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences - Agile
- Service Design Thinking and Service Blueprinting
-
Module 21: DSV
- Design for Onboarding
- Selling and Procuring
-
Module 22: DSV
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
-
Module 23: DSV
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
-
Module 24: DSV
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
- User Communities and User Feedback
-
Module 25: DSV
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
-
Module 26: DSV
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
-
Module 27: DSV
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
-
Module 28: HVIT
- HVIT Terms
- Digital Transformation
-
Module 29: HVIT
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-Creation; Assured Conformance
-
Module 30: HVIT
- Four Dimensions
- PESTLE
- Service Value System
-
Module 31: HVIT
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
-
Module 32: HVIT
- Five Behaviors for HVIT
- Principles, Models and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
-
Module 33: HVIT
- People: Safety Culture
- Progress: Complex Environments
-
Module 34: HVIT
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
-
Modules 35: HVIT
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
-
Module 36: Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
ITIL 4 Managing Professional Transition FAQs
-
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. -
Does this course include the official ITIL 4 books?
No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.
-
How long is the on-demand course?
The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials. -
Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation. -
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started. -
How do I use my exam voucher to take the ITIL MPT exam?
After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing center. -
How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 5 Days
-
Jan 11 - 15 9:00 AM - 4:30 PM EST Online (AnyWare)
Reserve Your Seat -
Mar 1 - 5 9:00 AM - 4:30 PM EST New York / Online (AnyWare)
Reserve Your Seat -
Apr 12 - 16 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
Reserve Your Seat -
May 3 - 7 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
Reserve Your Seat -
Aug 16 - 20 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
Reserve Your Seat -
Sep 27 - Oct 1 9:00 AM - 4:30 PM EDT Alexandria, VA / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.ITIL 4 Managing Professional Transition Course Information
-
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
ITIL 4 Managing Professional Transition Course Outline
-
Create, Deliver, and Support
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritizing work
-
Drive Stakeholder Value
- Understand how customer journeys are designed
- Understand the concept of the customer journey (2) BL2 1
- Know how to foster stakeholder relationship
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realize and validate service value
-
High Velocity IT
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL 'operating model'
- Know how to create, deliver, and support services
ITIL 4 Managing Professional Transition FAQs
-
Can I take the ITIL 4 Managing Professional Transition exam if I only have 15 ITIL v3 credits?
Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.
-
Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.
-
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.
-
What is ITIL 4?
ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Unlimited Access to Everything
Time Zone Legend:
Note: This course runs for 5 Days
-
Jan 11 - 15 9:00 AM - 4:30 PM EST Online (AnyWare)
-
Mar 1 - 5 9:00 AM - 4:30 PM EST New York / Online (AnyWare)
-
Apr 12 - 16 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
-
May 3 - 7 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
-
Aug 16 - 20 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
-
Sep 27 - Oct 1 9:00 AM - 4:30 PM EDT Alexandria, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.ITIL 4 Managing Professional Transition Unlimited Training Information
-
ITIL MPT Blended Training Description
You get annual access to an official on-demand ITIL MPT course, unlimited retakes of our 5-day instructor-led class, official courseware, and practice exams with support directly from the course instructor.
-
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
-
How to Schedule Your Instructor-Led Training
Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.
On-Demand Training Content
-
Module 00: Course Introduction
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
-
Module 01: Foundation
- Introduction
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
-
Module 02: Foundation
- Introduction
- Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
-
Module 03: Foundation
- Introduction
- Service Value System (SVS)
- Service value chain (SVC)
-
Module 04: Foundation
- Introduction
- Guiding Principles
- Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimize and Automate
-
Module 05: Foundation
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
-
Module 06: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
-
Module 07: DPI
- Risk Management and Governance
- Governance and DPI
-
Module 08: DPI
- Organizational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
-
Module 09: DPI
- All About Communication
- Feedback Channels
-
Module 10: DPI
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
-
Module 11: CDS
- Organizational Structures
- Collaboration vs. Cooperation
- All about Teams (Competencies, Culture)
-
Module 12: CDS
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
-
Module 13: CDS
- Measuring and Reporting
- Continual Improvement
-
Module 14: CDS
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
-
Module 15: CDS
- Value Streams for a New Service
- Value Stream for User Support
-
Module 16: CDS
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-Left
- Sourcing
-
Module 17: CDS
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
-
Module 18: DSV
- Customer Journey
- Benefits
-
Module 19: DSV
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
-
Module 20: DSV
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences - Agile
- Service Design Thinking and Service Blueprinting
-
Module 21: DSV
- Design for Onboarding
- Selling and Procuring
-
Module 22: DSV
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
-
Module 23: DSV
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
-
Module 24: DSV
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
- User Communities and User Feedback
-
Module 25: DSV
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
-
Module 26: DSV
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
-
Module 27: DSV
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
-
Module 28: HVIT
- HVIT Terms
- Digital Transformation
-
Module 29: HVIT
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-Creation; Assured Conformance
-
Module 30: HVIT
- Four Dimensions
- PESTLE
- Service Value System
-
Module 31: HVIT
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
-
Module 32: HVIT
- Five Behaviors for HVIT
- Principles, Models and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
-
Module 33: HVIT
- People: Safety Culture
- Progress: Complex Environments
-
Module 34: HVIT
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
-
Modules 35: HVIT
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
-
Module 36: Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
ITIL 4 Managing Professional Transition FAQs
-
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. -
Does this course include the official ITIL 4 books?
No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.
-
How long is the on-demand course?
The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials. -
Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation. -
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started. -
How do I use my exam voucher to take the ITIL MPT exam?
After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing center. -
How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
-
How do I schedule my instructor-led training?
Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.
Team Training
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