Course 5340
The purpose of the ITIL Service Desk practice is to capture demand for incident resolution and service requests. It is typically the entry point and single point of contact for the service provider for all users. In this course, the service desk practice includes all four dimensions of service management, including organizations and people, information and technology, value streams and processes, and partners and suppliers.
In-Person
Online
In this certification training, you will learn how to:
Training Prerequisites
Attendees must hold an active ITIL 4 Foundation certification.
Certification Information
To earn this certification, you must:
This course qualifies for PeopleCert ITIL 4 Continuing Education credits. In order to qualify for recertification, your ITIL 4 certifications must be current and not have lapsed.
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Anyone who is certified in ITIL 4 Foundation and who desires to learn more about the service desk practice.
Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Service Desk practice.
Yes, additional certifications will be available in Problem Management, Monitoring and Event Management, Incident Management and Service Request Management
You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.
For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.
Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.
Yes, you must re-sit the exam within six months of your initial exam.
