ITIL® 4: Change Enablement Training

Course 1302

  • Duration: 1 day
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work. 

ITIL 4 Practitioner: Change Enablement enables professionals to: 

  • Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs 
  • Minimise the negative impacts of change 
  • Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope 
  • Be adaptive to meet the needs of various approaches to change development 
  • Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model 

ITIL 4: Change Enablement Training Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4: Change Enablement Training Information

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • Take2 exam re-sit included (eligible on public events)
  • After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.

Exam Information

  • 20 questions 
  • Multiple choice 
  • 13 out of 20 marks required to pass (65%) 
  • 30 minutes 
  • Closed book.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4: Change Enablement Training Outline

In this module, you will learn how to:  

  • Understand the purpose and description of the ITIL Change Enablement Practice 
  • Familiarize yourself with the common terms and concepts 
  • Learn the scope of the Change Enablement Practice Area 
  • Explain practice success factors 
  • Identify key metrics 

In this module, you will learn how to:  

  • Apply processes to fulfil the purpose of the practice 
  • Assess value stream contribution 

In this module, you will learn how to:  

  • Define roles, competencies, and responsibilities 
  • Understand organizational structure and teams 

In this module, you will learn how to:  

  • Facilitate information exchange 
  • Implement automation and tooling 

In this module, you will learn how to:  

  • Identify the dependencies of the practice on third parties 
  • Recognize how partners and suppliers can support the practice 

In this module, you will learn how to:  

  • Evaluate the practice capability levels 
  • Conduct capability self-assessment 
  • Develop change enablement capability 

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ITIL 4: Change Enablement Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about change enablement. 

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Change enablement practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert. 

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake. 

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree. 

Yes, you must re-sit the exam within six months of your initial exam. 

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