This two-day advanced course builds on ServiceNow Administration Fundamentals and prepares experienced administrators to manage, optimize, and maintain production ServiceNow instances. Participants explore application data management, development and debugging tools, reporting and visualizations, integrations, security, and platform optimization practices using Zurich release capabilities.
ServiceNow Admin Advanced Training Delivery Methods
ServiceNow Admin Advanced Training Course Information
Audience & Prerequisites
Who Should Attend: ServiceNow administrators and consultants who have maintained production ServiceNow systems for six to twelve months and want to deepen their technical administration skills.
Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals (ILT or on-demand). Passing the Certified System Administrator (CSA) exam is strongly recommended. Prior exposure to scripting in ServiceNow is recommended.
Certification & Exam Information
This course does not offer a certification or exam.
ServiceNow Admin Advanced Training Outline
Day 1
- Module 1: Application Data Management
- Topics: Application data management; data population; data searching.
Labs: Lab 1.1.1 Configurations and Update Sets; Lab 1.2.1 Clone an Instance; Lab 1.3.1 Create a Database Index.
- Module 2: Development and Debugging
- Topics: Development tools; debugging tools and techniques.
Labs: Lab 2.1.1 Working with Code; Lab 2.2.1 Session Debug; Lab 2.2.2 Scripts – Background and Fix Scripts; Lab 2.2.3 Script Debugger.
- Module 3: Platform Analytics and Visualizations
- Topics: Database views; data visualization overview; dashboards.
Labs: Lab 3.1.1 Create a Database View; Lab 3.2.1 Create a Visualization from a Database View; Lab 3.4.1 Configure and Schedule a Dashboard.
Day 2
- Module 4: Integrations
- Topics: Integration overview; REST web services; direct and scripted web services.
Labs: Lab 4.2.1 Web Services; Lab 4.5.1 Integration Hub.
- Module 5: Access and Security
- Topics: Authentication; authorization; platform hardening.
Labs: Lab 5.1.1 Exploring Allow and Deny ACLs.
- Module 6: Platform Optimization and Maintenance – Data
- Topics: Data hygiene; Common Service Data Model (CSDM).
- Module 7: Platform Optimization and Maintenance – Instance
- Topics: Performance factors; instance maintenance; releases and upgrades.
Labs: Lab 7.2.1 Explore Instance Scan; Lab 7.3.1 Upgrades and Calculations.
