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Leadership and Professional Development









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Business Relationship Management: Aligning IT & the Business

COURSE TYPE

Practitioner

Course Number

902

Duration

3 Days

Enroll

About This Course: You learn the best practices of Business Relationship Management (BRM) for facilitating IT solutions that provide value to the business and satisfy the needs of stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

You Will Learn How To

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Choose IT projects that build trust and alignment
  • Articulate IT solutions that meet business needs
  • Differentiate your internal IT services for competitive solutions

Important Course Information

Requirements:

  • Two years of work experience in IT or business

Course Outline

  • Overview of Relationship Management
  • Why organizations need successful relationships between IT and the business
  • Balancing the needs of IT and the business
  • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognizing how trust feels
  • Defining trust in an IT organization
  • Building a trusted relationship

Business Relationship Management (BRM) roles

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Required technical and social competencies
  • Determining the Current State of IT

Defining a catalog of services

  • Identifying IT products and services
  • The components of an ideal catalog
  • Creating an initial catalog from scratch
  • Ranking services with metrics

Developing awareness of the organizational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Exploring how things get done in the organization
  • Applying tools for culture analysis
  • Building the Trusted Relationship

Knowing your stakeholders

  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play
  • The importance of stakeholder power and influence

Optimizing the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the BRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analyzing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy
  • Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritizing and documenting business needs
  • Applying a framework for prioritizing and selecting projects
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision
  • Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business
  • Validating business needs in business terms

Selling your solutions to the business

  • Translating IT speak to business speak
  • Linking IT solutions to pains
  • Articulating IT solutions in terms of business value
  • Writing clear, tailored Service Level Agreements (SLAs)

Managing project handoffs

  • Ensuring a seamless transition
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing performance metrics
  • Assessing BRM success
  • Analyzing results
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Dec 7 - 9 Toronto/AnyWare Enroll Now

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Live, Online via AnyWare
In-Class

Dec 20 - 22 Ottawa/AnyWare Enroll Now

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In-Class

Jan 18 - 20 Rockville, MD/AnyWare Enroll Now

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Feb 1 - 3 Toronto/AnyWare Enroll Now

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In-Class

Mar 8 - 10 Ottawa/AnyWare Enroll Now

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In-Class

Apr 19 - 21 New York/AnyWare Enroll Now

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May 17 - 19 Rockville, MD/AnyWare Enroll Now

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In-Class

May 31 - Jun 2 Toronto/AnyWare Enroll Now

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In-Class

Aug 30 - Sep 1 AnyWare Enroll Now

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Live, Online via AnyWare

Sep 13 - 15 Rockville, MD/AnyWare Enroll Now

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Live, Online via AnyWare
In-Class

Sep 27 - 29 Toronto/AnyWare Enroll Now

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Live, Online via AnyWare
In-Class

Oct 4 - 6 New York/AnyWare Enroll Now

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Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm


FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 6 PDUs
Leadership : 2 PDUs
Business & Strategic : 9 PDUs

Read more ...

“You definitely come away from a Learning Tree Course with knowledge and skills you can use every day and apply right away.”

- L. Headley, Change Leadership Manager
Synovus Financial

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