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Business Relationship Management: Aligning IT & the Business

COURSE TYPE

Intermediate

Course Number

902

Duration

3 Days

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Business relationship managers provide value to their organization by aligning business needs with IT services, while satisfying the needs of stakeholders. In this training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment.

You Will Learn How To

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Choose IT projects that build trust and alignment
  • Articulate IT solutions that meet business needs
  • Differentiate your internal IT services for competitive solutions

Important Course Information

Requirements:

  • Two years of work experience in IT or business

Course Outline

  • Overview of Relationship Management
  • Why organizations need successful relationships between IT and the business
  • Balancing the needs of IT and the business
  • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognizing how trust feels
  • Defining trust in an IT organization
  • Building a trusted relationship

Business Relationship Management (BRM) roles

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Required technical and social competencies
  • Determining the Current State of IT

Defining a catalog of services

  • Identifying IT products and services
  • The components of an ideal catalog
  • Creating an initial catalog from scratch
  • Ranking services with metrics

Developing awareness of the organizational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Exploring how things get done in the organization
  • Applying tools for culture analysis
  • Building the Trusted Relationship

Knowing your stakeholders

  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play
  • The importance of stakeholder power and influence

Optimizing the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the BRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analyzing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy
  • Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritizing and documenting business needs
  • Applying a framework for prioritizing and selecting projects
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision
  • Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business
  • Validating business needs in business terms

Selling your solutions to the business

  • Translating IT speak to business speak
  • Linking IT solutions to pains
  • Articulating IT solutions in terms of business value
  • Writing clear, tailored Service Level Agreements (SLAs)

Managing project handoffs

  • Ensuring a seamless transition
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing performance metrics
  • Assessing BRM success
  • Analyzing results
Show complete outline
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2650   Government: $2355

Apr 4 - 6 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

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Apr 4 - 6 (3 Days) 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
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Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

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May 9 - 11 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 9 - 11 (3 Days) 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

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May 23 - 25 (3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 23 - 25 (3 Days) 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare)
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Jun 20 - 22 (3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 20 - 22 (3 Days) 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Aug 1 - 3 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Aug 1 - 3 (3 Days) 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Sep 12 - 14 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Sep 12 - 14 (3 Days) 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
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Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Nov 28 - 30 (3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Nov 28 - 30 (3 Days) 9:00 AM - 4:30 PM EST New York / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
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Have a Promo Code?

Enter a promo code for additional savings.

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Don't know your Voucher or Passport Number?

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{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Dec 5 - 7 (3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Business Relationship Management: Aligning IT & the Business

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Dec 5 - 7 (3 Days) 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare)
Please select the quantity Please select the quantity
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Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
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Don't know your Voucher or Passport Number?

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

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Tuition

Standard

Government

In Classroom or
Online

Standard

$2650

Government

$2355

Private Team Training

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Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

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Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

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Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. NOTE: Only live, in-class attendance qualifies for NASBA CPEs. Read more ...

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Earn 17 PDUs


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and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 6 PDUs
Leadership : 2 PDUs
Business & Strategic : 9 PDUs

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