Preferred method of contact:

Management Skills

COURSE TYPE

Foundation

Course Number

290

Duration

4 Days

PDF Add to WishList

Leadership, delegation, motivation, communication, and vision are key components that make up an effective and successful manager. In this training course, you learn best practices and behaviors to help you build these components, leverage powerful techniques for getting the best from people, and use proven management models to design a blueprint for personal success.

You Will Learn How To

  • Apply core management behaviors and techniques to deliver results
  • Enhance leadership ability by developing emotional intelligence
  • Communicate with, motivate, and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course Outline

  • Setting the Stage for Great Management

Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mindset
  • Empowering people for high performance

Identifying stakeholder needs

  • Mapping the stakeholder environment
  • Identifying mutual and conflicting expectations
  • Establishing success criteria
  • Applying a Model for Management Excellence

Importance of management identity

  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you

What kind of manager do you want to be?

  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
  • Managing with Emotional Intelligence (EI)

Five characteristics of the effective manager

  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example
  • Motivating Individuals for Performance

Recognizing key motivators

  • Avoiding the top demotivators
  • Leveraging motivators that work for everyone
  • Maximizing your impact on motivation

Matching motivators to individual expectations

  • Identifying people's basic needs
  • Recognizing and responding to generational differences
  • Developing and applying a motivational strategy
  • The Art of Delegation

Fostering commitment through effective delegation

  • Creating a spirit of partnership
  • Establishing a common understanding of success
  • Applying a proven step-by-step process for delegation

Getting the job done: task and process

  • Determining individual strengths
  • Building on natural talents
  • Collaborating for successful outcomes
  • Achieving Goals through People

Agreeing on clear expectations

  • Setting group norms for yourself and your team
  • How your expectations influence others
  • Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration
  • Practical and productive team-building techniques

Helping your team work more productively

  • Enhancing communication through a three-layer model
  • The importance of team dynamics and diversity
  • A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

  • Developing others to achieve their potential
  • Focusing performance through effective measures
  • Utilizing continuous appraisal techniques
  • Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

  • Intervening when performance goes off track
  • Reinforcing and redirecting behaviors with constructive feedback
  • Applying Your Management Style
  • Starting with the end in mind
  • Creating momentum and flexibility in your team
  • Keeping the future in focus
  • Crafting your personal approach to management
  • Taking action to implement your personal goals
  • Challenging organizational constraints
Show complete outline
Show Less

Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2650   Government: $2355

May 29 - 31 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 29 - 31 (3 Days) 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Jun 26 - 28 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 26 - 28 (3 Days) 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Jul 17 - 19 (3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jul 17 - 19 (3 Days) 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Aug 15 - 17 (3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Aug 15 - 17 (3 Days) 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Oct 10 - 12 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Oct 10 - 12 (3 Days) 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Dec 12 - 14 (3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Dec 12 - 14 (3 Days) 9:00 AM - 4:30 PM EST New York / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Jan 23 - 25 (3 Days)
9:00 AM - 4:30 PM EST
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jan 23 - 25 (3 Days) 9:00 AM - 4:30 PM EST Toronto / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Feb 13 - 15 (3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Management Skills

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Feb 13 - 15 (3 Days) 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

Show all dates
Show fewer dates

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2650

Government

$2355

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.

Prev
Next

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 Credits from NASBA

This course qualifies for 23 CPE credits from the National Association of State Boards of Accountancy CPE program. NOTE: Only live, in-class attendance qualifies for NASBA CPEs. Read more ...

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 10 PDUs
Leadership : 9 PDUs
Business & Strategic : 4 PDUs

Read more ...

“My management course was excellent—my objectives were achieved. The instructor was great with an in-depth knowledge of the subject.”

- E. Yembra, Finance Director
IMI

Prev
Next
Chat Now

Please Choose a Language

Canada - English

Canada - Français