Module 1: ServiceNow – The Modernized Work Experience
- Lab 1.1.1: Download Course Resources
- Lab 1.2.1: Grant and Verify Access to Applications
- Lab 1.3.1: Create Incidents Using Classic Lists and Forms
- Lab 1.3.2: Work Incidents Using Service Operations Workspace
- Lab 1.3.3: Create Incident Status Using the Employee Center Portal
Module 2: Explore the Power of the ServiceNow Platform
- Lab 2.1.1: Configure an Instance
Module 3: Configure Applications for Business
- Lab 3.1: Create List Views
- Lab 3.2: Add a Field to a Form
- Lab 3.3: Add Category and Reference Values
Module 4: Manage Data
- Lab 4.1.1: Create Table for HHD Configuration Records
- Lab 4.2.1: Create Access Controls
- Lab 4.3.1: Import HHD Hardware Data
- Lab 4.4.1: Explore CMDB and CI Relationships
Module 5: Configure Self Service
- Lab 5.1.1: Manage Knowledge Base and Create Articles
- Lab 5.2.1: Create a Catalog Item
- Lab 5.3.1: Create a Workflow Studio Flow
Module 6: Enable Productivity
- Lab 6.1.1: Create Visualizations and Dashboards
- Lab 6.2.1: Configure Notifications
Module 7: Package Enhancements for Testing
- Lab 7.1.1: Create a UI Policy and Business Rules
- Lab 7.2.1: Create System Update Sets
- Lab 7.3.1: Migrate Changes
Module 8: Securing a ServiceNow Instance
- Lab 8.2.1: Exploring Security Center
Module 9: Capstone Project
- Lab 9.1.1: Capstone Project Challenge
