Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this communications skills training course provides the effective communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
Jun 17 - 19 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
Jul 29 - 31 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Sep 30 - Oct 2 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
Dec 9 - 11 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Reserve Your Seat
Jan 20 - 22 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Reserve Your Seat
Mar 17 - 19 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
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In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
Determining outcomes and results
Creating value in your conversations
Taking personal responsibility
Identifying the four communication styles
Bridging communication styles
Tools for active listening
Interpreting nonverbal cues
A three-dimensional model of behavior
Matching your body language to your message
Navigating beyond cultural boundaries
Working with filters and assumptions
Dealing with anger
Managing emotionally charged situations
No specific experience is required.