Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of ITIL. This session will explore SRE from an ITSM perspective, including how SRE approaches common processes such as Service Level Management, Change Management, Incident Management, Capacity Management, and more.
In this webinar, you’ll learn:
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Jayne Groll is CEO of the DevOps Institute, a professional membership association committed to advancing the Humans of DevOps. Jayne is a former IT Operations director, ITIL Expert, and is a frequent presenter on ITSM, Agile, and DevOps topics.