Explore how the ITIL 4 framework plays a pivotal role in enabling government agencies and the private sectors to be more effective and efficient in the delivery of IT services. This insightful webinar provides perspective on Service Management practices to better align IT services with organizational needs.
Key Takeaways:
Discover ITIL 4’s Practice Guidance: Gain a deeper appreciation of how ITIL 4 provides direction in becoming more effective and efficient in IT Service Delivery and in the adoption and adaption of the ITIL 4 framework.
Why Attend:
Government agencies, as well as the private sectors, are increasingly challenged to deliver efficient, high-quality IT services in a rapidly changing ecosystem. This session will help provide actionable insights to help you to harness the full potential of ITIL 4.
Who Should Attend:
This webinar is designed for IT leaders and government professionals seeking to modernize service management practices and stay ahead in an evolving IT landscape.
Don’t miss this opportunity to reframe your approach to ITIL and unlock new potential for your IT operations.
Register now and take the first step toward transforming IT service delivery for your agency!
[Webinar 573L]
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Led by Instructor Sandy Kelly
ITIL Master Sandy Kelly is a process-oriented IT professional with proven success in managing and directing a broad range of corporate IT platforms. She is recognized for her expertise in process implementation to institute change, improve service, and reduce costs. Her proven capability to implement programs that drive awareness, decrease exposure, and strengthen an organization’s ability to reduce risk. Her deep knowledge of ITIL has been proven over and over as co-author of our new ITIL courses, as well as with her outstanding success in the classroom. Sandy received her undergraduate degree from Cornell University and her MBA from Georgetown University.