Perfecting the Customer Experience with the Right Software Development Skills

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The hottest jobs in tech today remain in the Software Development and Software Engineering communities. According to CIO, software developers remain in the Top 13 most in-demand tech jobs for 2019. These brilliant minds now command, and receive, some of the highest salaries amongst all professions. One innovative idea from the software development team– or several ideas creatively stitched together – can propel an organization into the stratosphere of success as a result of billions of global, tech-savvy consumers demanding security, innovation, personalization and simplification.

Many of these brilliant minds relentlessly honed their craft and capabilities, which lead them to become business leaders, pioneers and even global icons. Some of these notable minds are:

  • Ada Lovelace (1815-1852), Recognized as the ‘First Computer Programmer’
  • Grace Hopper (1906-1992), Rear Admiral, US Navy, Recognized as “Queen of Software”
  • Jean Jennings Bartik (1924-2011) and the ENIAC Women, Software Pioneers
  • Bill Gates & Paul Allen (1953-2018), Founders, Microsoft
  • Steve Wozniak, Co-Founder, Apple Inc.
  • Bjarne Stroustrup, Principal Developer, C++ Programming
  • Linus Torvalds, Principal Developer, Linux kernel
  • Marissa Mayer, Former CEO, Yahoo
  • James Gosling, Principal Developer, Java Programming Language
  • Larry Page & Sergey Brin, Founders, Google
  • Mark Zuckerberg, Founder, Facebook - Jack Dorsey, CEO, Twitter

How can today’s generation follow in the footsteps of these leaders and pioneers?

Develop a diverse portfolio of skills – technical, analytical, finance and business, then apply them directly to advancing an organization’s mission and business objectives.

Where to Start? Explore our training framework for a successful digital transformation.

View Software Development Training Framework ›


How Can Organization’s Attract the Right Talent for the Right Job?

While sometimes used interchangeably, job titles for some of the hottest jobs in tech are not always created equally, nor should they be expected to share common job functions. Therefore, if an organization – public or private sector – expects to attract, recruit and retain these highly, sought-after professionals, the most important starting point is how human resources clearly defines the job role, expected outcomes and career opportunities.

As the tech-industry is perpetually modernizing, it’s imperative that organizational leaders create the right environment, opportunity and challenge that today’s best and brightest talent are seeking. This must be articulated in the role, responsibility and required skills profile, then supported as part of their career learner journey.

“Information technology occupations are projected to grow faster from 2016 – 2026 than the average of all occupations”

- Bureau of Labor Statistics, 2017

According to StackOverflow, the most sought after job titles for Developers based upon compensation rates are:

  • Engineering Manager
  • DevOps Specialist
  • Data Scientist
  • Data/Business Analyst
  • Embedded Applications Developer
  • Full-Stack Developer
  • Enterprise Applications Developer
  • Back-end Developer
  • System Administrator
  • Test Developer
  • Database Administrator


  • Front-end Developer
  • Designer
  • Academic Researcher
  • Mobile Developer
  • Graphics Developer


According to Bureau of Labor Statistics, in 2017, Software Developers remained in the Top 3 highest compensated tech jobs, Top 4 highest compensated professionals across all occupations, and finally, rank #1 for median pay within a profession that had the most, new jobs added.

Glassdoor reports that the best markets for software developers are located coast-to-coast: WA, CA, TX, IL, OH, FL, GA, NC, DC/VA/MD, PA, NY, and MA. Most every industry is hiring software developers, especially those organizations specializing in web design/development, software-as-a-service (SaaS), financial services, data analytics and lastly, those organizations concerned with improving CX (customer experience), including global governments.

Information Technology occupations will be growing at a rate of 13% over the next 10-years; faster than the average of all occupations. Growth in software development jobs are a result of organizations making major investments in IT Modernization initiatives, Cloud Computing, Cybersecurity initiatives, migration to DevOps and persistent adoption of rapidly emerging technologies to improve CX.

Five Key Projects That Demand Superior Software Developer Skills

As today’s global consumers have an insatiable appetite for technology, today’s software development leaders must not only deliver increased value, but deliver value that is in response to market demands. Technical acuity, agility, business acumen and emotional intelligence are all requirements in delivering customer value. Developers are expected to improve their engagement with key stakeholders ensuring requirements have been properly captured to reduce cost overruns and improve delivery of mission critical projects. What other skills are imperative for your developer community within the following projects?

Web Development Projects

Web Designers and Web Developers, while not classic programmers, do work hand-in-glove with Programmers to effectively design, develop and deliver modern web platforms to engage an organization’s customers proactively and reactively. Web Developers traditionally work on the client side – frontend – while Programmers work on the server side of the application – backend. Effective collaboration and communication strategies are imperative within this environment.

Cloud Computing

Cloud Computing is dominating the marketplace. SaaS, PaaS or IaaS are all ‘As-A-Service’ acronyms for Software, Platform and Infrastructure. Most modern Programmers are now developing applications in the cloud and now must be more mindful of architecture design, APIs, scalability and of course, risks associated with security.

Mobile Computing

After the world connected at home and in the office, demands for more mobile computing emerged and the smartphone was born. Mobile devices have become the dominant platform for Millennial engagement (92% according to Pew) which has skyrocketed demand for modern programming languages – Python, PHP, Swift – that could eventually replace original programming languages altogether.

Database Design

Database Designers and Database Developers, while not classic programmers, do work hand-in-glove with Programmers to effectively design, develop and deliver modern databases with proper structure, performance, access and security. Programmers then must ensure that applications requiring access to the databases containing imperative data is accessible, and not accessible, to the unique users.


Breaking down the silos between developers and operations teams requires more strategy than simply colocation. Organizations embarking on a DevOps ecosystem must create a common culture – shared values, effective collaboration, agility, reporting transparency, purposeful communication, automation, customer intimacy and continuous improvement.


Explore our Interactive Software Development Training Framework


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