Communication Skills Training

Course 292

  • Duration: 3 days
  • Language: English
  • 17 NASBA CPE Credits (live, in-class training only)
  • 17 PMI PDUs
  • 8 DevOps Institute Continuing Education Units
  • Level: Foundation

Are you or your teammates struggling to effectively communicate with coworkers, partners, or clients from different professional backgrounds?

In this Communication Skills Training course, you will learn the basics of communication in the workplace and beyond that will help you improve your professional relationships.

Communication Skills Training Delivery Methods

  • In-Person

  • Online

Communication Skills Training Benefits

Learn how to communicate requirements, feedback, and results in the workplace

Overcome cultural, language, and knowledge barriers

Experience professional growth through assertive communication

Continue learning and face new challenges with after-course one-on-one instructor coaching

Communication Skills Training Outline

In this module, you will learn how to:  

  • Harness the power of simple, concise, and direct language 
  • Adopt clarity, consistency, timeliness, and additional communication principles in your day-to-day workplace interactions 
  • Identify the key steps of the communication process, from developing and explaining an idea to providing or receiving feedback 

In this module, you will learn how to: 

  • Ask for feedback with clarity 
  • Get actionable solutions to your questions and communication challenges 
  • Figure out what to say and the best way to say it  
  • Create a strong connection when face-to-face communication is missing 

In this module, you will learn how to: 

  • Distinguish valuable communication from small talk  
  • Recognize and leverage your role in the communication structure and hierarchy of your organization 
  • Identify internal and external factors that impact the effectiveness of your communication  
  • Establish and manage channels for feedback  
  • Communicate nondefensively while explaining your points or ideas 

In this module, you will learn how to: 

  • Identify the four communication styles (passive, aggressive, passive-aggressive, assertive) and their respective strengths and blind spots 
  • Close communication gaps between the different styles  
  • Add flexibility to your communication without compromising your identity  

In this module, you will learn how to: 

  • Ask clarifying questions  
  • Confirm the message you receive  
  • Demonstrate respect, empathy, and sensitivity  
  • Adapt to high and low rates of speech 
  • Identify different communication volumes  
  • Interpret gestures, facial expressions, intonations, posture, use of space, and dress  
  • Make and maintain eye contact  

In this module, you will learn how to: 

  • Determine when to speak up and when not to  
  • Identify the information that’s appropriate to share 
  • Identify your model of behavior and actions to improve it  
  • Enhance your message with the appropriate body language   
  • Create convincing and believable messages 
  • Support your communication through your attitude approach 
  • Speak through silence  

In this module, you will learn how to: 

  • Treat cultural differences sensitively  
  • Build greater accountability and cultural sensitivity in virtual teams  
  • Avoid misunderstandings through cultural awareness  
  • Uncover hidden assumptions and cultural biases  
  • Recognize communication filters in yourself and others  

In this module, you will learn how to: 

  • Overcome personal communication challenges  
  • Express your anger constructively  
  • Minimize defensive reactions in others  
  • Defuse an emotional situation while maintaining your composure  
  • Take responsibility for your emotions 

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Communication Skills Training FAQs

No specific experience is required.

Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.

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