Agile Coach Training (ICP-ACC Certification)

Foundational Professional Coaching Skills

• Basics of Using Emotional Intelligence as Underpinning
• Presence
• Listening
• Powerful Questioning
• Giving and Receiving Feedback

The Coaching Conversation – Coaching for Action

• Issue Identification
• Issue Exploration
• Action Commitment
• Conducting the Coaching Conversation

Key Mentoring Skills

• Give advice while maintaining presence
• Articulate expertise
• Mentee at free choice

Mentoring Agile Role Transitions

• Contrasting mentoring with coaching
• Understanding the individual change cycle
• Key Agile role transitions
• Identifying and handling resistance from individuals
• Conducting the mentoring conversation

Key Teaching Skills

• Use multiple content delivery mechanisms
• Chunk content into digestible pieces
• Check for understanding
• Create an environment for stickiness

Agile Mindset Shifts and Frameworks

• Helping team members experience Agile mindset shifts
• Practice: Distinguishing and articulating at least one Agile framework

Foundational Team Coaching

• Systems view
• Observation
• Articulate what's happening

Describing Team Development

• Describing a model of team development
• Helping a team detect their own stage of development
• Practice: Creating a team kickoff/startup agenda

Coaching the Journey Toward High Performance

• Defining and identifying high performance
• Team development is a journey, not a destination
• Assessing the team as a healthy system
• Adapt your style based on team maturity

Handling Conflict and Dysfunction within the Team

• Surfacing and working with conflict
• Building self-awareness/self-management capacity in the team
• Creating awareness that teams are human systems

Handle Organizational Impediments

• Identifying and capturing impediments
• Leadership engagement

Defining the Agile Coaching "Contract"

• Establish agreements with stakeholders
• Involve affected parties
• Emphasize the non-legal nature of the contract
• Negotiate agreement components
• Recognize similarities with collaborative consulting

Designing a Coaching Alliance

• Complement the coaching contract
• Empower the coaching relationship
• Key elements of a coaching alliance
  • Creating rapport
  • Asking key questions
  • Tone of discussion
  • Desired outcomes
• Two-way conversation for alignment

Internal vs. External Coaches: Special Considerations

• Understand the unique constraints
• Discuss key differences
• Address challenges faced by internal coaches
• Maintain coaching stance as an internal coach
• Address challenges faced by external coaches