Introduction to Business Process Improvement (BPI) Training

Level: Foundation
Rating: 4.8/5 4.77/5 Based on 102 Reviews

In this Business Process Improvement (BPI) training course you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.

Key Features of this Business Process Improvement Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Apply a BPI framework in your organization
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers


IIBA CDUs CPE 17 Credits PMI 17 PDU

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In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
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Standard $2650 USD

Government $2355 USD




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In Class & Live, Online Training

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Note: This course runs for 3 Days

  • Mar 2 - 4 9:00 AM - 4:30 PM EST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Apr 20 - 22 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Jul 20 - 22 9:00 AM - 4:30 PM PDT San Francisco / Online (AnyWare) San Francisco / Online (AnyWare) Reserve Your Seat

  • Aug 24 - 26 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Important Introduction to BPI Course Information

Introduction to BPI Course Outline

  • Building the Business Process Improvement (BPI) Framework

    Defining BPI

    • Business process improvement vs. re-engineering
    • Driving innovation with BPI
    • Benchmarking your personal BPI skills

    Uncovering BPI challenges

    • The evolution of process improvement
    • Defining a business process with the Business Process Improvement Framework (BPIF)
  • Evaluating the Organization

    Analyzing the organizational mission and vision

    • Pinpointing influences on the business
    • MOST
    • Five forces
    • PESTLE
    • SWOT

    Developing a communication plan

    • Identifying key stakeholder's needs
    • Defining the phases of communication
  • Outlining the Current Process

    Creating a Process Inventory

    • Defining different documentation methods
    • Determining Business Rules
    • Applying process prioritization techniques

    Enhancing your modeling skills

    • Evaluating modeling techniques and key principles
    • Modeling a cross-functional activity diagram

    Designing appropriate measurements

    • Linking business drivers to measurements
    • Identifying Key Performance Indicators (KPIs)
  • Analyzing and Improving the Process

    Relating process measures to business drivers

    • Analyzing process performance
    • Recognizing the causes of poor process performance
    • Time
    • Cost
    • Quality
    • Satisfaction

    Leveraging problem analysis criteria

    • People
    • Technology
    • Business rules
    • Materials
    • Investigating root cause using problem mapping tools
    • Relating root cause analysis to a business process
  • Modeling the "To-Be" Solution

    Designing appropriate success criteria

    • Optimizing vs. enhancing your business process
    • Focusing on customer needs
    • Determining value and uniqueness
    • Dissecting the "To-Be" process

    Assessing process performance

    • Deriving KPIs from business drivers
    • Developing a KPI dashboard
    • Creating an assessment plan for your own process
  • Managing and Implementing Change

    Maximizing stakeholder buy-in

    • Targeting key stakeholders
    • Identifying stakeholder communication styles
    • Differentiating approach based on project phase

    Driving change in organizations

    • Determining barriers to change
    • Identifying positive and negative forces for change
    • Developing and applying a force field analysis approach

    Facilitating acceptance in your organization

    • Determining organizational necessities
    • Communicating the innovation effectively
    • Preparing the implementation plan
  • Integrating BPI into Your Organization

    Implementing continuous improvement

    • Recognizing the history of continuous improvement
    • Shadow pyramid
    • Six Sigma
    • TQM
    • Deploying SCARF to empower stakeholders

    Creating a Business Process Improvement Center (BPIC)

    • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
    • Applying the BPI framework using the BPIC
    • Promoting a structured approach to BPI

    Focusing on feedback and measurement

    • Appraising BPI processes in organizations
    • Prioritizing changes using the Ease/Impact matrix
    • Detailing the BPI implementation plan

Team Training

Introduction to BPI Training FAQs

  • What is business process improvement (BPI)?

    Business Process Improvement (BPI) allows the management of a business to be interpreted, analyzed, and improved to make a business run more smoothly and efficiently.

  • How many CDUs/PDUs does this Introduction to BPI course provide?

    Introduction to Business Process Improvement (BPI) will give you 17 PDUs.

  • Can I learn BPI online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

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