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Business Analysis Training









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Introduction to Business Process Improvement (BPI)

COURSE TYPE

Foundation

Course Number

3505

Duration

3 Days

Enroll

About This Course: In this course, you will learn how to employ a step-by-step BPI framework to guide effective process improvement activities in your organization. Throughout the course, you will also learn to apply core principles of BPI to your own business processes.

You Will Learn How To

  • Leverage core BPI skills to design and execute process change
  • Apply a Business Process Improvement Framework (BPIF) to create your BPI approach
  • Derive Key Performance Indicators (KPIs) to measure improvement
  • Model "As-Is" and "To-Be" processes to identify innovation opportunities
  • Create and implement stakeholder buy-in

Important Course Information

Requirements:

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Course Outline

  • Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)
  • Evaluating the Organization

Analyzing the organizational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholder's needs
  • Defining the phases of communication
  • Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritization techniques

Enhancing your modeling skills

  • Evaluating modeling techniques and key principles
  • Modeling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)
  • Analyzing and Improving the Process

Relating process measures to business drivers

  • Analyzing process performance
  • Recognizing the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process
  • Modeling the "To-Be" Solution

Designing appropriate success criteria

  • Optimizing vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process
  • Managing and Implementing Change

Maximizing stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organizations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organization

  • Determining organizational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
  • Integrating BPI into Your Organization

Implementing continuous improvement

  • Recognizing the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organizations
  • Prioritizing changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Feb 8 - 10 Ottawa/AnyWare Enroll Now

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Live, Online via AnyWare
In-Class

Mar 1 - 3 Toronto/AnyWare Enroll Now

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In-Class

Mar 22 - 24 AnyWare Enroll Now

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Apr 19 - 21 Rockville, MD/AnyWare Enroll Now

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In-Class

May 31 - Jun 2 Herndon, VA/AnyWare Enroll Now

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In-Class

Jul 12 - 14 AnyWare Enroll Now

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Aug 9 - 11 Ottawa/AnyWare Enroll Now

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Aug 30 - Sep 1 Toronto/AnyWare Enroll Now

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Sep 13 - 15 New York/AnyWare Enroll Now

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In-Class

Oct 18 - 20 Rockville, MD/AnyWare Enroll Now

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In-Class

Nov 7 - 9 AnyWare Enroll Now

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Nov 29 - Dec 1 Herndon, VA/AnyWare Enroll Now

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In-Class

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Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm


FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 12 PDUs
Leadership : 3 PDUs
Business & Strategic : 2 PDUs

Read more ...

“I found Learning Tree to be a top-class trainer. The instructor was relaxed, bright, helpful, and enhanced the course with his real-world examples.”

- D. Bailey, Analyst Programmer
Thames Valley University

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