Emotional Intelligence Training

• A Four Step Process to Website Success
• BizPro Fire Talks
• Business for Technologists (B4T)
• Career Development
• Consultative Sales
• Emerging Technologies
• Executive Strategy
• Leading Technology Teams
• Management by Strengths
• Managing a Compliance Engagement
• Meeting Starters
• Millennials
• Professional Development
• Professional Growth
• The Five Unconventional Pillars of Effective Marketing
• Working in and Leading Virtual Teams
• Leadership Essentials

Establishing a common definition of EQ

• EQ - a measure of one's emotional intelligence
• Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

• Assessing your individual EQ baseline
• Applying EQ to become a more authentic leader

Expanding self-awareness

• Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
• The impact of head, heart and guts on behavior
• 10 self-awareness strategies

The value of the EQ Competency Model

• Evaluating a proven emotional competency model
• The core competencies: self-awareness, self-management, social awareness and relationship management

Appraising and interpreting your EQ

• Outlining your personal profile
• Determining your strengths and areas for development

Recognizing and affirming your emotions

• Benefiting from being honest and open with yourself
• Expanding your behavioral repertoire for personal effectiveness
• Emphasizing the importance of personal congruency
• Increasing the range of your emotional vocabulary

Developing personal authenticity

• Demonstrating authentic leadership through your actions
• Balancing personal effectiveness through greater control and flexibility of your emotional responses

Applying EQ best practices

• Differentiating between managers and leaders
• Gaining insight into your leadership courage
• Consciously thinking as a leader

Taking control of your negative self-talk

• 10 self-management strategies
• Banishing self-disempowering words
• Reframing ineffective language
• Disputing unhelpful thought processes

Reading the emotional landscape

• Recognizing and valuing the emotions of others
• Expressing authentic thoughts and feelings
• Reflecting and paraphrasing for effective listening

Creating a productive team environment

• Practicing self-disclosure to improve relationships
• Applying the Johari Window framework
• Leveraging active listening techniques
• Responding thoughtfully to difficult people

Facilitating effective communication

• Applying strategies for managing relationships
• Creating a positive emotional landscape
• Actively engaging the emotions of others
• Matching your words with your body language

Building strong teamwork

• Establishing group norms that bring out the best in teams
• Constructively managing your workplace anger
• Facilitating emotional honesty and trust

Balancing individual team member roles

• Handling strong emotional reactions
• Motivating others through authentic leadership
• Fostering employee engagement and morale

Practicing emotionally intelligent leadership

• Creating the climate for performance excellence
• Acting on personal insights and breakthroughs
• Adopting effective leadership behaviors and attitudes
• Exemplifying emotional self-control
• Moving forward with your EQ plan