Emotional Intelligence Training

Emotional Intelligence Instructor-Led Training Outline

• The Basics of Emotional Intelligence

  Establishing a common definition of EQ

  • EQ - a measure of one's emotional intelligence
  • Exploring intelligence as a multi-dimensional model

  The benefits of EQ in the workplace

  • Assessing your individual EQ baseline
  • Applying EQ to become a more authentic leader

• Self-Awareness: The Key to Emotional Intelligence

  Expanding self-awareness

  • Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
  • The impact of head, heart and guts on behavior
  • 10 self-awareness strategies

  The value of the EQ Competency Model

  • Evaluating a proven emotional competency model
  • The core competencies: self-awareness, self-management, social awareness and relationship management

  Appraising and interpreting your EQ

  • Outlining your personal profile
  • Determining your strengths and areas for development

• The Competent Self-Manager

  Recognizing and affirming your emotions

  • Benefiting from being honest and open with yourself
  • Expanding your behavioral repertoire for personal effectiveness
  • Emphasizing the importance of personal congruency
  • Increasing the range of your emotional vocabulary

  Developing personal authenticity

  • Demonstrating authentic leadership through your actions
  • Balancing personal effectiveness through greater control and flexibility of your emotional responses

• Leading With Courage

  Applying EQ best practices

  • Differentiating between managers and leaders
  • Gaining insight into your leadership courage
  • Consciously thinking as a leader

  Taking control of your negative self-talk

  • 10 self-management strategies
  • Banishing self-disempowering words
  • Reframing ineffective language
  • Disputing unhelpful thought processes

• Interpersonal Effectiveness: Social Awareness and Relationship Management

  Reading the emotional landscape

  • Recognizing and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Reflecting and paraphrasing for effective listening

  Creating a productive team environment

  • Practicing self-disclosure to improve relationships
  • Applying the Johari Window framework
  • Leveraging active listening techniques
  • Responding thoughtfully to difficult people

  Facilitating effective communication

  • Applying strategies for managing relationships
  • Creating a positive emotional landscape
  • Actively engaging the emotions of others
  • Matching your words with your body language

• Building an Emotionally Intelligent Team

  Building strong teamwork

  • Establishing group norms that bring out the best in teams
  • Constructively managing your workplace anger
  • Facilitating emotional honesty and trust

  Balancing individual team member roles

  • Handling strong emotional reactions
  • Motivating others through authentic leadership
  • Fostering employee engagement and morale

• Applying Emotional Intelligence

  Practicing emotionally intelligent leadership

  • Creating the climate for performance excellence
  • Acting on personal insights and breakthroughs
  • Adopting effective leadership behaviors and attitudes
  • Exemplifying emotional self-control
  • Moving forward with your EQ plan