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Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the skills to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
Determining outcomes and results
Creating value in your conversations
Taking personal responsibility
Identifying the four communication styles
Bridging communication styles
Tools for active listening
Interpreting nonverbal cues
A three-dimensional model of behavior
Matching your body language to your message
Navigating beyond cultural boundaries
Working with filters and assumptions
Dealing with anger
Managing emotionally charged situations
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:
"The instructor of the communications skills course made sure that each and every person participated. I learned how to identify the four types of personalities and how they think and filter information. I have taken practically all of what I learned back to work with me! This was key to help me reach my professional goals."
- A. Di Stefano, Vice President
Pasadena Athletic Association Cycling