Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the skills to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
Determining outcomes and results
Creating value in your conversations
Taking personal responsibility
Identifying the four communication styles
Bridging communication styles
Tools for active listening
Interpreting nonverbal cues
A three-dimensional model of behavior
Matching your body language to your message
Navigating beyond cultural boundaries
Working with filters and assumptions
Dealing with anger
Managing emotionally charged situations
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:
"The instructor of the communications skills course made sure that each and every person participated. I learned how to identify the four types of personalities and how they think and filter information. I have taken practically all of what I learned back to work with me! This was key to help me reach my professional goals."
- A. Di Stefano, Vice President
Pasadena Athletic Association Cycling