About This Course: Through self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You will also learn to handle situations based on a flexible, genuine and self-confident approach.
Determining outcomes and results
Creating value in your conversations
Taking personal responsibility
Identifying the four communication styles
Bridging communication styles
Tools for active listening
Interpreting nonverbal cues
A three-dimensional model of behavior
Matching your body language to your message
Navigating beyond cultural boundaries
Working with filters and assumptions
Dealing with anger
Managing emotionally charged situations
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:
"The instructor of the communications skills course made sure that each and every person participated. I learned how to identify the four types of personalities and how they think and filter information. I have taken practically all of what I learned back to work with me! This was key to help me reach my professional goals."
- A. Di Stefano, Vice President
Pasadena Athletic Association Cycling