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Communication Skills









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Communication Skills: Results through Collaboration

COURSE TYPE

Foundation

Course Number

292

Duration

3 Days

Enroll

About This Course: Through self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You will also learn to handle situations based on a flexible, genuine and self-confident approach.

You Will Learn How To

  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening skills to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks
  • Focus on nonverbal cues

Course Outline

  • Building a Foundation
  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model
  • Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing
  • Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognizing your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively
  • Translating across Communication Styles

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity
  • Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact
  • Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

A three-dimensional model of behavior

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence
  • Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others
  • Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Nov 30 - Dec 2 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jan 11 - 13 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 15 - 17 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 22 - 24 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 29 - 31 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Apr 5 - 7 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jun 7 - 9 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jun 28 - 30 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jul 12 - 14 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jul 19 - 21 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm


FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 14 PDUs
Leadership : 1 PDUs
Business & Strategic : 2 PDUs

Read more ...

"The instructor of the communications skills course made sure that each and every person participated. I learned how to identify the four types of personalities and how they think and filter information. I have taken practically all of what I learned back to work with me! This was key to help me reach my professional goals."

- A. Di Stefano, Vice President
Pasadena Athletic Association Cycling

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