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Communication Skills









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Assertiveness Skills: Communicating with Authority & Impact

COURSE TYPE

Foundation

Course Number

244

Duration

3 Days

Enroll

About This Course: You gain self-awareness of your attitudes and behavior patterns that promote or hinder assertive behavior. Through video demonstrations, role-playing activities, journaling, skill development and workshops, you increase your ability to get work done using proven techniques.

You Will Learn How To

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns and habits
  • Develop a positive, proactive response to difficult behaviors
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set with proven tactics

Important Course Information

  • Access is used as the front-end to an Oracle database and/or a standalone system

Course Outline

  • Assertiveness Essentials

Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization
  • Expressing Personal Power

Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
  • Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change
Show complete outline
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Jan 4 - 6 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jan 18 - 20 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Feb 8 - 10 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Apr 26 - 28 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jun 21 - 23 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jul 19 - 21 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Aug 9 - 11 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Aug 23 - 25 AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Sep 6 - 8 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm


FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 13 PDUs
Leadership : 1 PDUs
Business & Strategic : 3 PDUs

Read more ...

“This course will definitely benefit me in my interactions with co-workers. I learned assertive communication techniques—verbal and nonverbal—and by constructing a blueprint for my action plan, feel confident that I will be effective in achieving long-term results.”

- J. Solomon, Program Analyst
National Institutes of Health

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