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Assertiveness Skills: Communicating with Authority & Impact

COURSE TYPE

Foundation

Course Number

244

Duration

3 Days

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Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behavior patterns and increase your ability to get work done.

You Will Learn How To

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns, and habits
  • Develop a positive, proactive response to difficult behaviors
  • Exhibit confidence in your ability to address challenging situations

Course Outline

  • Assertiveness Essentials

Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization
  • Expressing Personal Power

Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
  • Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

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Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2650   Government: $2355

Dec 20 - 22 (3 Days)
9:00 AM - 4:30 PM EST
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Jan 17 - 19 (3 Days)
9:00 AM - 4:30 PM EST
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Feb 7 - 9 (3 Days)
9:00 AM - 4:30 PM EST
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In-Class

Mar 7 - 9 (3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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May 9 - 11 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Jun 20 - 22 (3 Days)
9:00 AM - 4:30 PM EDT
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In-Class

Jul 18 - 20 (3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

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In-Class

Sep 5 - 7 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Nov 7 - 9 (3 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2650

Government

$2355

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 13 PDUs
Leadership : 1 PDUs
Business & Strategic : 3 PDUs

Read more ...

“This course will definitely benefit me in my interactions with co-workers. I learned assertive communication techniques—verbal and nonverbal—and by constructing a blueprint for my action plan, feel confident that I will be effective in achieving long-term results.”

- J. Solomon, Program Analyst
National Institutes of Health

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