About This Course: ITIL Foundation Certification shows that you can contribute to improving the maturity of an IT organization. Training includes comprehensive coverage of Foundation certification exam topics, pre-course study, and overview maps of key concepts that will assist you in passing your ITIL Foundation exam.
Concepts of IT service management
The service lifecycle
The five core processes
The value of the ITIL service lifecycle
Identifying and documenting the services
Optimizing the infrastructure
Value-creation through services
Exploring the importance of people, processes, products and partners
Continual service improvement
Outlining IT organization functions
Defining service roles
Call 1-888-843-8733 or click here »
An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 3:45 p.m.
Two 15-minute breaks
Free Course Exam*:
2:45 p.m. - 3:45 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
"The practice tests were very useful in preparing me to take the ITIL Foundation Certification exam, and the instructor was simply outstanding.”
- R. Smith, IT Specialist