Preferred method of contact:

Achieving ITIL® Foundation Certification

COURSE TYPE

Foundation

Course Number

1197

Duration

3 Days

PDF Add to WishList

What Is ITIL? + Key Benefits of this ITIL Certification Course:
This ITIL Foundation Certification training course is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). ITIL is the most recognized Service Management framework in IT. It consists of five core disciplines that provide recommendations on:

1) Service Strategy  2) Service Design  3) Service Transition  4) Service Operation 5) Continual Service Improvement

These disciplines represent a service lifecycle framework that enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

In this ITIL Foundation course, you gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers. This three-day course taught by real-world ITIL practitioners will provide the knowledge needed to pass the ITIL foundation certification exam, two credits towards ITIL Expert certification, and entry points to more advanced ITIL courses.

View the ITIL certification map to determine your ITIL learning journey >>

You Will Learn How To

  • Prepare for and pass the ITIL Foundation certification exam
  • Identify opportunities to develop IT processes using ITIL guidelines
  • Interact with IT teams using ITIL terminology and concepts
  • Explore IT service management processes
  • Recognize the importance of IT and business integration

Important Course Information

Requirements:

  • Basic IT literacy

Who Should Attend:  Anyone seeking ITIL Foundation certification
Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Course Preparation:

  • Before your event, you will be sent the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class
  • To prepare you for the exam, homework and study assignments will be provided each night of the course

Exam Information:

  • The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification
  • Attendees must hold the ITIL Foundation (V3 or 2011) Certification in order to move on to the Intermediate or Practitioner levels

All-Inclusive - ITIL Exam Success Package, After-Course Coaching, Exam Fee:

Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.

Online or In-person:

Schedules are busy, but ITIL online training makes it easy to up-level your career. If you need to train for your ITIL certification online, we’ve got you covered. Our industry-recognized AnyWare course delivery option gives you the advantages of a live classroom right from the comfort of your computer screen – no matter where you are.

    Course Outline

    • Service Management as a Practice

    Concepts of IT service management

    • The efficient development of new services and the improvement of existing services
    • Good practice
    • Functions, roles and processes

    The service lifecycle

    • Design, development and utilization of services
    • Utility and warranty
    • Service design and the business
    • IT and the business integration
    • ITIL Service Lifecycle

    The five core processes

    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement

    The value of the ITIL service lifecycle

    • Integrating the processes throughout the lifecycle
    • Explaining the objectives and scope for each phase
    • ITIL Core Concepts

    Identifying and documenting the services

    • Service portfolio
    • Service catalog
    • Business case
    • Risk
    • Service provider
    • Supplier
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)

    Optimizing the infrastructure

    • Service request
    • Change and release
    • Event, alert and incident
    • Known error and Known Error Database (KEDB)
    • Service Knowledge Management System (SKMS)
    • ITIL Key Principles and Models

    Value-creation through services

    • Balancing opposing forces
    • Management information systems and tools

    Exploring the importance of people, processes, products and partners

    • Critical success factors
    • Measurement methods and metrics
    • ITIL Processes

    Service strategy

    • Service portfolio management
    • Financial management for IT services
    • Business relationship management

    Service design

    • Service Level Management (SLM)
    • Design coordination
    • Service catalog management
    • Supplier management
    • Risk assessment and IT service continuity management
    • Defining the scope of information security management
    • Capacity management
    • Availability management

    Service transition

    • Business value, asset and configuration management
    • Explaining the objectives of change management
    • Knowledge management
    • Transition planning
    • Release and deployment management

    Service operation

    • Process activities of incident and problem management
    • Request fulfillment
    • Stating the purpose of event and access management

    Continual service improvement

    • The seven-step improvement process
    • The Deming Cycle (plan, do, check, act)
    • Critical Success Factors (CSF) and KPIs
    • Types of metrics
    • Service Management Functions and Roles

    Outlining IT organization functions

    • Service desk function
    • IT operations function
    • Technical management function
    • The application management function

    Defining service roles

    • The responsibilities of key roles in service management
    • Process owner
    • Service owner
    • Process manager
    • Process practitioner
    • Recognizing the RACI responsibility model and its role in determining organizational structure
    • How service automation assists with integrating service management processes
    Show complete outline
    Show Less

    Convenient Ways to Attend This Instructor-Led Course

    Hassle-Free Enrollment: No advance payment required to reserve your seat.
    Tuition due 30 days after you attend your course.

    In the Classroom

    Live, Online

    Private Team Training

    In the Classroom — OR — Live, Online

    Tuition — Standard: $2650   Government: $2355

    Aug 21 - 23 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Aug 30 - Sep 1 (3 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Sep 6 - 8 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Sep 13 - 15 (3 Days)
    9:00 AM - 5:00 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Sep 20 - 22 (3 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Sep 25 - 27 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Oct 4 - 6 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Oct 11 - 13 (3 Days)
    9:00 AM - 5:00 PM EDT
    Online (AnyWare) Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online

    Oct 18 - 20 (3 Days)
    9:00 AM - 5:00 PM EDT
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Oct 25 - 27 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Nov 1 - 3 (3 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Nov 7 - 9 (3 Days)
    9:00 AM - 5:00 PM EST
    Washington, DC Washington, DC Reserve Your Seat

    How would you like to attend?

    In-Class

    Nov 7 - 9 (3 Days)
    9:00 AM - 5:00 PM EST
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Nov 15 - 17 (3 Days)
    9:00 AM - 5:00 PM EST
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Nov 29 - Dec 1 (3 Days)
    9:00 AM - 5:00 PM EST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Dec 6 - 8 (3 Days)
    9:00 AM - 5:00 PM EST
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Dec 13 - 15 (3 Days)
    9:00 AM - 5:00 PM EST
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Dec 13 - 15 (3 Days)
    9:00 AM - 5:00 PM EST
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Dec 20 - 22 (3 Days)
    9:00 AM - 5:00 PM EST
    Online (AnyWare) Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online

    Jan 3 - 5 (3 Days)
    9:00 AM - 5:00 PM EST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jan 22 - 24 (3 Days)
    9:00 AM - 5:00 PM EST
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jan 31 - Feb 2 (3 Days)
    9:00 AM - 5:00 PM EST
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Feb 7 - 9 (3 Days)
    9:00 AM - 5:00 PM EST
    Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Feb 14 - 16 (3 Days)
    9:00 AM - 5:00 PM EST
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Feb 21 - 23 (3 Days)
    9:00 AM - 5:00 PM EST
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Feb 26 - 28 (3 Days)
    9:00 AM - 5:00 PM EST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Mar 14 - 16 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Mar 21 - 23 (3 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Mar 28 - 30 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Apr 11 - 13 (3 Days)
    9:00 AM - 5:00 PM EDT
    Online (AnyWare) Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online

    Apr 18 - 20 (3 Days)
    9:00 AM - 5:00 PM EDT
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    May 2 - 4 (3 Days)
    9:00 AM - 5:00 PM EDT
    Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    May 9 - 11 (3 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    May 9 - 11 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    May 16 - 18 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    May 23 - 25 (3 Days)
    9:00 AM - 5:00 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jun 6 - 8 (3 Days)
    9:00 AM - 5:00 PM EDT
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jun 13 - 15 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jun 18 - 20 (3 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jun 27 - 29 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Jul 9 - 11 (3 Days)
    9:00 AM - 5:00 PM EDT
    Online (AnyWare) Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online

    Jul 23 - 25 (3 Days)
    9:00 AM - 5:00 PM EDT
    Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Aug 1 - 3 (3 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Aug 8 - 10 (3 Days)
    9:00 AM - 5:00 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Aug 15 - 17 (3 Days)
    9:00 AM - 5:00 PM EDT
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

    How would you like to attend?

    Live, Online
    In-Class

    Guaranteed to Run

    Show all dates
    Show fewer dates

    Private Team Training

    Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

    For details, call 1-888-843-8733 or Click Here »

    Tuition

    Standard

    Government

    In Classroom or
    Online

    Standard

    $2650

    Government

    $2355

    Private Team Training

    Contact Us »

    Course Tuition Includes:

    After-Course Instructor Coaching
    When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

    ITIL Certification Success Package
    Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

    Free Course Exam
    You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

    Prev
    Next

    Training Hours

    Days 1 - 2 Course Hours:
    9:00 a.m. - 5:00 p.m.
    Two 15-minute breaks
    45-minute lunch

    Day 3 Course Hours - Last Day:
    9:00 a.m. - 3:45 p.m.
    Two 15-minute breaks
    45-minute lunch
    Free Course Exam*:
    2:45 p.m. - 3:45 p.m.

    *All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).

    Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

    ITIL® is a registered trade mark of AXELOS Limited.

    Enhance Your Credentials with Professional Certification

    Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

    Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

    Earn 18 Credits from NASBA

    This course qualifies for 18 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

    Earn 18 PDUs


    PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
    and PMBOK are marks of the Project Management Institute, Inc.

    This course is approved by PMI® for 18 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

    Business & Strategic : 18 PDUs

    Read more ...

    "The practice tests were very useful in preparing me to take the ITIL Foundation Certification exam, and the instructor was simply outstanding.”

    - R. Smith, IT Specialist
    US Navy

    Prev
    Next
    Chat Now

    Please Choose a Language

    Canada - English

    Canada - Français