ITIL ® 4 Foundation Certification Express Training

Level: Foundation

Start your ITIL 4 certification journey on the right foot! This 2-day express, bootcamp-style course provides the knowledge needed to pass the ITIL 4 Foundation Certification exam (exam voucher included). This course helps you explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Are you new to ITIL or looking for a more in-depth look into ITIL 4? 

Try our full, 3-day ITIL 4 Foundation course, ITIL 4 Foundation Certification Training. Specially designed for those who are new to ITIL, this 3-day course walks you through ITIL 4 so that you can prepare for and pass the ITIL 4 Foundation Exam on the last day of class. In-class or web proctoring exam included!

Key Features of This ITIL 4 Foundation Express Training:

  • ITIL 4 Foundation exam included (exam voucher provided)
  • After-course instructor coaching benefit 
  • Practice exams, prep questions, and additional resources included

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practices
  • Recognize the importance of IT and business integration

Choose the Training Solution That Best Fits Your Needs

INSTRUCTOR-LED EXPRESS

In Class & Live, Online Training

  • Fast-paced, 2-day instructor-led training course
  • ITIL 4 Foundation exam voucher provided
  • Practice exams and exam prep review included
  • One-on-one after course instructor coaching
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Standard $1590

Government $1532

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In Class & Live, Online Training

  • May 13 - 14 ( 2 Days)
    9:00 AM - 4:30 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Jun 3 - 4 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Jun 17 - 18 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Jul 8 - 9 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Jul 29 - 30 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Aug 19 - 20 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Sep 5 - 6 ( 2 Days)
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  • Sep 16 - 17 ( 2 Days)
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  • Oct 7 - 8 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Oct 28 - 29 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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  • Nov 14 - 15 ( 2 Days)
    9:00 AM - 4:30 PM EST
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  • Dec 2 - 3 ( 2 Days)
    9:00 AM - 4:30 PM EST
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  • Dec 16 - 17 ( 2 Days)
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  • Jan 6 - 7 ( 2 Days)
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  • Jan 30 - 31 ( 2 Days)
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  • Feb 27 - 28 ( 2 Days)
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  • Mar 2 - 3 ( 2 Days)
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  • Mar 16 - 17 ( 2 Days)
    9:00 AM - 4:30 PM EDT
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ITIL 4 Foundation Express Course Information

  • Requirements

    ITIL v3 experience is required. ITIL v3 Certifications strongly encouraged for this 2-day express course format.

  • Course Preparation

    Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read. You are encouraged to read the syllabus references in the the ITIL Foundation - ITIL 4 Edition prior to your course. The book will be provided in electronic format.

ITIL 4 Foundation Express Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimize and Automate
  • Four Dimensions of Service Management

    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practices

    • General Management Practices
    • Service Management Practices
    • Technical Management Practices
  • How Key ITIL Practices Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

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ITIL 4 Foundation Express FAQs

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

  • Who should attend this ITIL training course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What is the difference between our 3- and 2-day ITIL Foundation Certification classes?

    For those new to ITIL we recommend you start your journey with ITIL 4 Foundation and take our 3-day course, ITIL® 4 Foundation Certification Training, to give you time to learn the ITIL 4 Foundation concepts, terminology and topics, to embed your learning through class activities and prepare you for your ITIL 4 Foundation exam taken on the last day of the course. Our 2-day class, ITIL ® 4 Foundation Certification Express Training, is recommend for those who hold one or more ITIL v3 qualification and wish to learn the ITIL 4 Foundation syllabus in an express format. An exam voucher is provided to take the ITIL 4 Foundation exam after your training course. Attendees on both classes are provided with the official ITIL 4 Foundation book.

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

    ITIL is the most recognized Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.
  • What is ITIL used for?

    IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.
  • What is the cost of the exam?

    The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge.
  • What is ITIL 4 Foundation certification and why should I earn it?

    ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›
  • How do I get the ITIL 4 certification Foundation Certificate?

    To earn this certification, you must:
    • Sit for the ITIL 4 Foundation exam
    • Score a 65% on the exam in 60 minutes

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