Learning Tree International Commercial Terms and Conditions

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Learning Tree International limits the provision of its educational services to employees of corporations, partnerships and government organizations who are sponsored by their respective organizations. This agreement is between Learning Tree International and the employer.

GUARANTEE OF QUALITY

Our Guarantee of Quality provides our customers with the opportunity to attend the course of their choice — and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course. If a customer used a Training Passport, Training Voucher or a Pay-As-You-Learn Voucher for the course, we will not count the attendance against the Training Passport, Training Voucher or Pay-As-You-Learn Voucher used.

TERMS FOR PUBLIC COURSES

COURSE TUITION

The course tuition is due and payable within thirty (30) days after the later of the invoice date or the start date of the course with the exception of On-Demand Courses for which tuition must be prepaid prior to attendance or the granting of customer access to the course. Any and all applicable taxes will be invoiced. In the case of Training Passports or Training Vouchers, the full fee for the Training Passport or Training Voucher Pack purchase is due within thirty (30) days after the later of the invoice date or the start date of the first course attended under that Training Passport or Training Voucher Pack purchase. In the case of the Pay-As-You-Learn Voucher Program, payment for each Pay-As-You-Learn Voucher is due within thirty (30) days of the invoice date. The course tuition includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; and Learning Tree Certification Examinations. ITIL® course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again. Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.

SUBSTITUTIONS PERMITTED

We welcome the enrollment of a qualified substitute in an enrollee’s place, provided the customer notifies us in writing before the first day of the course (excludes PRINCE2®, ITIL®, COBIT®, MSP® and Change Management courses). 100% of any prepaid course tuition will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified. Training Passports are nontransferable and therefore are not eligible for substitution. Substitutions for On-Demand Courses are excluded.

ONSITE CANCELLATION POLICY

If a customer needs to cancel or reschedule any event less than 16 days before the scheduled start of the event, the customer will be subject to a cancellation fee in the amount of 50% of the event fee. However, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the event fee will apply. Learning Tree will not impose any penalty if the customer notifies Learning Tree of the need to cancel or reschedule an event 16 days prior to the scheduled start date of the event. Any event cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, the customer will pay for all incurred customization fees, or performance costs associated with the event.

FLEXIBLE TRANSFER/CANCELLATION POLICY FOR PUBLIC COURSES

If a customer would like to cancel or transfer their course, they must notify Learning Tree prior to two weeks before the start date of the course or within seven days of registration. If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course. If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment. If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances. Attendances associated with a Learning Tree program such as (Passport, Voucher, etc.) will be assessed a $500 fee. Training Passports cannot be used after the expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport expiration date.

PREMIUM COURSES

Learning Tree Premium Course is any course that includes 3rd party materials, exam vouchers, certifications, specialized instructors, special software licenses, or premium labs and course kits. A course could have one or all of these attributes to be considered a Premium Class. The cost to execute these courses are higher than our standard Public Courses. Learning Tree reserves the right to designate courses as Premium based on these or other high costs associated with executing these events.

ON-DEMAND COURSES

Learning Tree On-Demand courses are self-paced learning solutions delivering modular training combined with hands-on practice labs that allows customers a greater level of flexibility based on their schedules, availability, and professional needs. Customers will be able to attend On-Demand Courses at their leisure as needed via My Learning Tree. Customers must prepay for On-Demand Courses prior to access being granted by Learning Tree.

LEARNING TREE COACHING

Learning Tree Coaching is a program designed to “bridge the gap” between classroom training and the workplace. The coaching is done at the workplace as a one-day extension immediately following completion of a Learning Tree On-Site Course. The instructor helps course attendees put into practice the knowledge gained in the course to tackle real projects or assignments, as well as services to redefine job roles, update competencies and define additional skills gaps.

TRAINING PASSPORTS

Training Passports (i) are nontransferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses that are either in excess of the specified number of courses or which start more than 12 months after the start date of the first course attended under that 3-Course Training Passport, or which start more than 24 months after the start date of the first course attended under the 4-Course Training Passport. If a customer purchases a Training Passport and cancels prior to its expiration, we will refund 100% of the difference between the price paid for the Training Passport and the sum of the standard full tuition for each of the courses the customer attended using that Training Passport. Learning Tree reserves the right to exclude certain courses from eligibility in the Passport Program.

TRAINING VOUCHERS PACKS

Training Voucher Pack agreements are purchase arrangements that provide customers discounts that are based on the initial committed volume of the customer purchase. Training vouchers: (i) are transferable within an organization and can be used to pay for the attendance of any qualified course participant; (ii) cannot be used to attend courses that are in excess of the number of enrollments covered by that Training Voucher Pack purchase; (iii) cannot be used for courses that start later than the agreed to length of the agreement which begins at the start date of the first course attended under that Training Voucher Pack agreement; and (iv) once an agreement is executed, the training vouchers are not cancellable by the customer. At the end of the term of the Training Voucher Pack agreement, any unused or remaining value of the Training Voucher Pack up to 10% of the total value purchased under an agreement may be rolled over and available for use for an extended period conditional upon the customer purchasing a new Training Voucher Pack that is at least comparable in size to the original Training Voucher Pack. Learning Tree reserves the right to exclude certain courses from eligibility in the Voucher Program.

PAY-AS-YOU-LEARN VOUCHER PROGRAM

Pay-As-You-Learn Vouchers are offered for Public Courses only in 25-course packs or greater. A commitment to purchase a minimum number of 25 Pay-As-You-Learn Vouchers within a twelve (12) month period is required and must be confirmed in writing via a Purchase Order (PO) or equivalent. The agreement is for one (1) year renewable on an annual basis and the committed Pay-As-You-Learn Vouchers must be used within twelve (12) months from the start date of the first course attended under that Pay-As-You-Learn Voucher Pack, otherwise pricing expires on the renewal date. The Pay-As-You-Learn Voucher is transferable and a qualified substitute will be allowed to attend in the enrollee’s place. This substitution can be made at any time prior to the first day of the course. Learning Tree reserves the right to exclude certain courses from eligibility in the Pay-As-You-Learn Voucher Program.

BLENDED LEARNING PROGRAM

The Blended Learning Programs provide access to a blend of training, support, and other 3rd party materials offered within a subscription period.  The subscription period and components associated with each program will vary based on the specific program being offered and selected for purchase. The agreement is on a subscription basis for each attendee, and purchases under the program are non-refundable.  Once the subscription is paid in full, or a purchase order is accepted, the attendee can access all program components during the subscription period.  Designed to serve the needs of a single practitioner, the program and fee is not transferrable and no refund is provided for any program components not used during the subscription period.

PREMIUM TRAINING BUNDLE PROGRAM

The Premium Training Bundle Program offers an additional level of enhanced access, including unlimited access to a multi-day course, additional training, support, and other 3rd party materials offered within a subscription period.  The subscription period and components associated with each program will vary based on the specific program being offered and selected for purchase. The agreement is on a subscription basis for each attendee, and purchases under the program are non-refundable.  Once the subscription is paid in full, or a purchase order is accepted, the attendee can access all program components during the subscription period.  Designed to serve the needs of a single practitioner, the program and fee is not transferrable and no refund is provided for any program components not used during the subscription period.

TERMS FOR ON-SITE COURSES

The course tuition fee for On-Site Courses is due and payable within thirty (30) days after the later of the invoice date or the course start date. If a customer needs to cancel or reschedule any event less than 16 days before the scheduled start of the event, the customer will be subject to a cancellation fee in the amount of 50% of the event fee. However, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the event fee will apply. Learning Tree will not impose any penalty if the customer notifies Learning Tree of the need to cancel or reschedule an event 16 days prior to the scheduled start date of the event. Any event cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, the customer will pay for all incurred customization fees, or performance costs associated with the event.

TERMS FOR ROOM RENTALS

Learning Tree International Room Rentals are subject to the Terms and Conditions of the Room Rental Agreement executed prior to the start of the room rental.

TERMS FOR ALL COURSES

ACCOMMODATION FOR DISABILITIES

We are committed to complying with all applicable federal, state and local laws regarding reasonable accommodations for course participants with disabilities. Accommodations should be requested by a course participant’s employer, preferably in writing. In order to plan for and provide effective accommodations, we ask that accommodations be requested as early as possible, and no later than two weeks before the start of the course.

Learning Tree will provide an additional seat in the classroom and a full digital set of course materials for an auxiliary aide upon request. Other requested accommodations will be discussed with a course participant’s employer. Accommodations that fundamentally alter the nature of the services being provided, jeopardize safe operations, or result in undue hardship may not be available. Please call 1-800-843-8733 to advise Learning Tree of any need for accommodation.

SECURITY

The customer agrees that all course participants will abide by security measures in effect at the course location.

COURSE POSTPONEMENTS

At times, we must change a course location, course date or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. Changes in course locations, course dates or attend a course at the postponement of courses will not extend a Training Passport, Training Voucher Pack or Pay-As-You-Learn Voucher Pack expiration date.

GSA SCHEDULE

GSA Schedule purchases should reference our GSA contracts: IT Schedule 70 (GS-35F-369CA); PSS 874 (GS-02F-0182Y). Our GSA price list, including specific terms and conditions, is available at www.gsaadvantage.gov.

COPYRIGHT/INTELLECTUAL PROPERTY

The customer can use any course materials provided or made available in connection to our courses or our partners/vendors courses solely during and for the purposes of the course, and does not have any ownership interest or license to these materials for any other purpose, use, or time. All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses or our partners/vendors courses remain the sole property of the owner. No part of any course materials may be used for any other purpose, reproduced, stored in a retrieval system, disseminated, or transmitted, or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission from the owner.

INDEMNIFICATION

The customer agrees to defend, hold harmless, and indemnify Learning Tree, its affiliates, and its partners/vendors against any allegations, investigations, claims, actions, demands, damages, expenses, fees (including attorney’s fees and court costs) caused by, arising out of, or related to customer’s or a third party’s unauthorized use, reproduction, dissemination, publication, transmission, or storage of any materials provided or made available to customer in connection with our courses or our partners/vendors courses, including but not limited to any alleged infringements of patents, trademarks, registered designs, design rights or copyright.

THIRD PARTY SERVICES/PRODUCTS

Learning Tree may provide advertisements of third parties on our website and/or feature information, materials, products, or services provided by third parties. Learning Tree makes no representations with respect to, nor does it guarantee or endorse the quality, non-infringement, accuracy, completeness, timeliness, or reliability of such third-party materials, information, products, and services you may access. Your correspondence and any other dealings with third parties on our website are solely between you and the specific third party or third parties. Learning Tree has no control over and expressly disclaims responsibility and liability for all third party provided information, materials, programs, products, and services covered on or accessed through our website, and you agree that Learning Tree shall not be responsible for any loss or damage of any sort incurred as a result of any of these dealings or as the result of the presence of such third parties on our website.

GENERAL

These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Learning Tree International. Learning Tree International’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by Virginia law, without regard to any conflicts of law.

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