Presented By Jayne Groll
Jayne Groll is a DevOps evangelist, ITSM/ITIL Expert, author, speaker, advisory board member, coach, and strategist. She has been CEO at DevOps Institute for over three years, and served as the president of ITSM Academy for over twelve years. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years in roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
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