ITIL 4 is here, and there’s never been a better time to embark on your ITSM certification journey — but where do you start? In this on-demand webinar, ITIL Expert Sandy Kelly introduces ITIL 4, and discusses how ITSM with ITIL 4 can serve as a strategic capability to support organizational agility, resilience, and velocity.
In this on-demand webinar, you’ll learn:
- The 7 guiding principles of ITIL 4
- The 4 dimensions of service management
- The strength of the service value chain
- The ITIL 4 practices
- General, service, and technical management best practices
Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.
[Webinar ID #1151]