ITIL® 4: The 7 Guiding Principles & Business Value


Presented by Ahmad Shuja
Learning Tree Instructor

Ahmad Shuja is an ITIL® Master, as well as an accomplished and passionate executive with deep knowledge and diverse experience in enabling business performance optimization and realization of measurable business benefits. He has a proven track record of enabling enterprises to realize their business vision through effective management and innovative use of IT services. Mr. Shuja is a renowned author, researcher, and educator, and an IT management expert who turns challenged, low-performing IT organizations into cost-effective high-performing business partners through the institutionalization of service-oriented customer-focused practices.

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