The ITIL framework has been around since the 1980s with many organizations adopting and adapting the framework within their working practices. The ITIL 4 framework has evolved to adopt modern technologies and ways of working. ITIL 4 provides guidance to organizations to address the changing service management challenges and use the potential of modern technology.
In this webinar, you'll learn the basics of ITIL 4 Foundation in just 1 hour, including:
- The Key Concept of Service Management
- The Seven Guiding Principles
- Four Dimensions of Service Management
- Service Value System and Service Value Chain
- ITIL 4 Practices
[Webinar ID# 1184]
Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.
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