Press Releases

Achieving Excellence in Customer Service Is Focus of New Course from Learning Tree

RESTON, VA (January 29, 2009)
Learning Tree International (NASDAQ NM: LTRE) has announced the addition of a new course to its management curricula entitled Achieving Excellence in Customer Service. Over three days, attendees will be led by an expert instructor in exercises and activities that will enable them to practice new skills first hand.

Learning Tree will begin presenting Achieving Excellence in Customer Service in North America in February 2009 and in London, England in April 2009.

The current schedule includes the following:

  • Washington, DC (Alexandria, VA) — February 11-13, 2009
  • New York, NY — March 18-20, 2009
  • London, England — April 29-May 1, 2009
  • Toronto, ON — April 29-May 1, 2009

This schedule is subject to change. For further information and the latest course dates and locations, call 1-888-THE-TREE (1-888-843-8733) or visit

In addition, attendees will learn to:

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of their customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater customer satisfaction

“Participants in this course will have the opportunity to use the tools and techniques that will enable them to build and maintain mutually beneficial relationships with their organizations' customers,” said Jennifer Urick, Vice President of Product Development for Learning Tree International.

Achieving Excellence in Customer Service is valuable for anyone in an organization who needs to build effective relationships with internal or external customers, including help desk, technical support, front line or support staff. It can also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture.

Achieving Excellence in Customer Service augments existing Learning Tree courses, including:

  • Communication Skills: Results Through Collaboration
  • Influence Skills: Getting Results Without Direct Authority
  • Negotiation Skills: Achieving Successful Outcomes
  • Assertiveness Skills: Communicating with Authority and Impact

About Learning Tree International

Learning Tree International is a leading global provider of highly effective, hands-on training to information technology professionals and managers. Since 1974, over 65,000 organizations have relied on Learning Tree to enhance the professional skills of more than 2.1 million employees. Learning Tree develops, markets and delivers a broad, proprietary library of instructor-led courses focused on web development; IT security; project management; operating systems; databases; networking; software development; and leadership, management and business skills. Courses are presented globally at Learning Tree Education Centers, on-site at client facilities, and can be attended via Learning Tree AnyWare™, the Company’s proprietary technology that connects participants via the web to the actual classroom, from their workplace or home. For more information about our products and services, call 1-888-THE-TREE (1-888-843-8733), visit, follow @LearningTree on Twitter or visit Learning Tree International's Facebook fan page.

Contact Information

Max Shevitz
Learning Tree International
Phone: (703) 925-5590

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