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Gain the foundational knowledge and skills to plan, implement, and optimize IT processes and best practices in this ITIL Service Capability training course. This five-day course will provide you with the foundational knowledge needed to pass the ITIL Service Offerings and Agreement certification exam, and four credits towards your ITIL Expert certification.
Principles of service portfolio management
Integrating the service catalog
Service level management goals
The service level management process
How financial management contributes to the service lifecycle
Principles of financial management
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:30 p.m. - 4:00 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“The quality of the ITIL workshops and the experience of the instructors greatly contributed to my success!”
- S. Srour, Consultant and ITIL Instructor