ITIL® Intermediate: Planning, Protection and Optimization

Level: Intermediate
RATING: 4.7/5 4.70/5 Based on 90 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Planning, Protection and Optimization course. This Intermediate PPO course focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. Plus, it prepares you to pass the Intermediate level ITIL PPO certification exam, and provides four credits towards your ITIL Expert certification.

Key features of this ITIL PPO Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process

Certifications/Credits:

APM Group--ITIL CPE 30 Credits PMI 30 PDU

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In Class & Live, Online Training

  • 5-day instructor-led training course
  • Earn 30 PMI PDUs
  • Earn 30 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
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Standard $2590

Government $2590

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In Class & Live, Online Training

  • Nov 5 - 9 (5 Days)
    9:00 AM - 5:00 PM EST
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Dec 17 - 21 (5 Days)
    9:00 AM - 5:00 PM EST
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Mar 25 - 29 (5 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • May 6 - 10 (5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Jun 17 - 21 (5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Sep 23 - 27 (5 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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ITIL PPO Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
    • You should acquire and read the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
  • Exam Information

    • The ITIL Planning, Protection and Optimization exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL PPO Course Outline

  • ITIL Planning, Protection and Optimization (PPO): Introduction and Overview

    • PPO in the context of the service lifecycle
    • Service optimization
    • Service design basics
    • The role of design coordination within PPO
  • Capacity Management

    Basic concepts

    • Purpose, goals and objectives of capacity management
    • Methods and techniques
    • Capacity management, principles and basic concepts

    Capacity management activities

    • Conducting capacity management for quality assurance
    • The capacity management information system
    • Meeting cost and time constraints
  • Availability Management

    Scope of availability management

    • Purpose and objectives
    • Availability management in relation to PPO
    • Enabling availability management
    • How availability management creates business value

    Concepts and activities

    • Triggers, input and output to other processes
    • Establishing metrics to ensure process quality
    • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)

    ITSCM to generate business value

    • Illustrating the main activities
    • Initiation
    • Requirements and strategy
    • Implementation
    • Ongoing operation

    Primary activities

    • Policies and principles
    • Ensuring quality assurance when introducing services through effective ITSCM
    • Managing risks
    • Planning for recovery
    • Challenges and critical success factors
  • Information Security Management (ISM)

    Overview of ISM

    • Analyzing how ISM contributes to quality assurance for new services
    • How ISM generates business value
    • Aligning IT security with business security

    Key activities for ISM implementation

    • Methods and techniques
    • Ensuring confidentiality, integrity and availability
    • Key metrics to measure success
    • Challenges and risks of ISM
  • Demand Management

    Purpose of demand management

    • Scope and objectives
    • Service strategy and demand management
    • Coupling capacity with demand

    Identifying demand management patterns

    • Activities, methods and techniques
    • Influencing customer demand
    • Managing demand for service
    • Demand management techniques
  • Roles and Responsibilities

    • Defining the key roles for executing each process step
    • Process manager and process practitioner
    • Capacity management
    • Availability management
    • IT service continuity management
    • Information security management
  • Technology and Implementation Considerations

    • Generic requirements and evaluation criteria
    • Special technology functions and features related to PPO
    • Good practices for implementation
    • Determining the evaluation criteria for technology and process implementation
    • Challenges, critical success factors and risks
    • Designing technology architecture
    • Considerations for planning and implementing service management technologies

Team Training

Important Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
    • You should acquire and read the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
  • Exam Information

    • The ITIL Planning, Protection and Optimization exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • ITIL Planning, Protection and Optimization (PPO): Introduction and Overview

    • PPO in the context of the service lifecycle
    • Service optimization
    • Service design basics
    • The role of design coordination within PPO
  • Capacity Management

    Basic concepts

    • Purpose, goals and objectives of capacity management
    • Methods and techniques
    • Capacity management, principles and basic concepts

    Capacity management activities

    • Conducting capacity management for quality assurance
    • The capacity management information system
    • Meeting cost and time constraints
  • Availability Management

    Scope of availability management

    • Purpose and objectives
    • Availability management in relation to PPO
    • Enabling availability management
    • How availability management creates business value

    Concepts and activities

    • Triggers, input and output to other processes
    • Establishing metrics to ensure process quality
    • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)

    ITSCM to generate business value

    • Illustrating the main activities
    • Initiation
    • Requirements and strategy
    • Implementation
    • Ongoing operation

    Primary activities

    • Policies and principles
    • Ensuring quality assurance when introducing services through effective ITSCM
    • Managing risks
    • Planning for recovery
    • Challenges and critical success factors
  • Information Security Management (ISM)

    Overview of ISM

    • Analyzing how ISM contributes to quality assurance for new services
    • How ISM generates business value
    • Aligning IT security with business security

    Key activities for ISM implementation

    • Methods and techniques
    • Ensuring confidentiality, integrity and availability
    • Key metrics to measure success
    • Challenges and risks of ISM
  • Demand Management

    Purpose of demand management

    • Scope and objectives
    • Service strategy and demand management
    • Coupling capacity with demand

    Identifying demand management patterns

    • Activities, methods and techniques
    • Influencing customer demand
    • Managing demand for service
    • Demand management techniques
  • Roles and Responsibilities

    • Defining the key roles for executing each process step
    • Process manager and process practitioner
    • Capacity management
    • Availability management
    • IT service continuity management
    • Information security management
  • Technology and Implementation Considerations

    • Generic requirements and evaluation criteria
    • Special technology functions and features related to PPO
    • Good practices for implementation
    • Determining the evaluation criteria for technology and process implementation
    • Challenges, critical success factors and risks
    • Designing technology architecture
    • Considerations for planning and implementing service management technologies

ITIL Planning Protection & Optimization Training FAQs

  • What is ITIL PPO?

    As one of the certifcations in the ITIL Service Capability work stream, the Planning, Protection and Optimization module focuses on practical application of the PPO practices. The purpose is to enable capacity, availability continuity in IT services and demand management. 

  • How do I take the ITIL PPO exam?

    The ITIL PPO exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center. 

  • Can I obtain ITIL Intermediate Planning Protection & Optimization certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

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