ITIL® v3 Capability: Planning, Protection and Optimization Training

Level: Intermediate
Rating: 4.8/5 4.75/5 Based on 20 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Planning, Protection and Optimization course. This Intermediate PPO course focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. Plus, it prepares you to pass the Intermediate level ITIL PPO certification exam, and provides four credits towards your ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Key Features of this ITIL PPO Training:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process

Certifications/Credits:

APM Group--ITIL CPE 30 Credits PMI 30 PDU

Choose the ITIL Training Solution That Best Fits Your Needs

ON DEMAND

On Demand & Instructor Coaching

Unlimited annual access to:

  • On-demand ITIL PPO modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included
View Bundle Details & Schedule

Standard $1290/ Year

Government $1290/Year

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On Demand & Instructor Coaching

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL PPO course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate: Planning, Protection and Optimization certificate provides four credits toward your ITIL Expert certification..

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimization

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams
  • Module 02: Service Management as a Practice Part 1

    • Lifecycle Review
    • Processes
    • Definitions
    • PPO Processes
  • Module 03: Service Management as a Practice Part 2

    • Generic Roles
    • Key Service Management Concepts
    • RACI Model
    • Deming’s PDCA Model
  • Module 04: Service Management as a Practice Part 3

    • Service Design Purpose, Objectives, Scope and Value
    • Design Role and Implementation in PPO
    • Challenges
    • Activity: List CSFs and KPIs
    • Metrics
    • Risks
    • Design Fundamentals
    • Setting Direction
  • Module 05: Service Management as a Practice Part 4

    • Design Aspects
    • Roles and Management
    • Exam Question Exercise: Sample Exam 1, Question 2
    • Exam Question Protocols
  • Module 06: Demand Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Activities
  • Module 07: Demand Management Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
    • Exam Question Review: Sample Exam 1, Question 2
    • Module 08: Capacity Management Part 1
    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 08: Capacity Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 09: Capacity Management Part 2

    • Activities
    • Modeling and Trending
    • Application Sizing
  • Module 10: Capacity Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Capacity Management
    • Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
    • Exam Question Review: Sample Exam 2, Question 7
  • Module 11: Availability Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Measurement
  • Module 12: Availability Management Part 2

    • Reactive Activities
    • Monitor, Measure, Analyze and Report (MMAR)
  • Module 13: Availability Management Part 3

    • Proactive Activities
    • Plan/Design
    • Risk Assessment
    • Review and Improvement
  • Module 14: Availability Management Part 4

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Expanded Incident Lifecycle
    • Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 1, Question 5
  • Module 15: Information Security Management (ISM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Risk Assessment
    • Information Security Management Systems (ISMS)
    • Security Governance
  • Module 16: Information Security Management (ISM) Part 2

    • Activities
    • S Breaches and Incidents
  • Module 17: Information Security Management (ISM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
  • Module 18: IT Service Continuity Management (ITSCM) Part 1

    • Purpose, Objectives, and Scope
    • Value to the Business
    • Basic Concepts
  • Module 19: IT Service Continuity Management (ITSCM) Part 2

    • Activities
    • Stage 1: Initiation
    • Stage 2: Requirements and Strategy
    • Stage 3: Implementation
    • Stage 4: Ongoing Operation
  • Module 20: IT Service Continuity Management (ITSCM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Recovery Operations
    • Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
    • Exam Question Review: Sample Exam 1, Question 4
  • Module 21: Service Management Technology

    • Concepts
    • Tool Selection Process
    • Plan and Implementation
    • Exam Question Exercise: Sample Exam 2, Question 2v

ITIL Planning, Protection and Optimization FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL PPO exam?

    After you receive your ITIL PPO exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Team Training

ITIL® Service Lifecycle Overview Chart

The 5 Phases for Successful Implementation

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