About This Course: You learn to plan, implement and optimize PPO processes. Course includes pre-course and evening study, many practical assignments, the exam and overview maps that illustrate the ITIL lifecycle stages, reinforcing key concepts. The ITIL Foundation Certificate is required to take the ITIL Intermediate Planning, Protection and Optimization exam.
Capacity management activities
Scope of availability management
Concepts and activities
ITSCM to generate business value
Overview of ISM
Key activities for ISM implementation
Purpose of demand management
Identifying demand management patterns
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:30 p.m. - 4:00 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
"The instructor did an outstanding job with this ITIL course! Back at work, I have been able to more clearly see the big picture of our department's IT management issues, and to apply the PPO processes learned in the workshops."
- M. Grammo, Director IT
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