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ITIL and IT Service Management Training









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ITIL® Intermediate: Planning, Protection and Optimization

COURSE TYPE

Practitioner

Course Number

997

Duration

5 Days

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About This Course: You learn to plan, implement and optimize PPO processes. Course includes pre-course and evening study, many practical assignments, the exam and overview maps that illustrate the ITIL lifecycle stages, reinforcing key concepts. The ITIL Foundation Certificate is required to take the ITIL Intermediate Planning, Protection and Optimization exam.

You Will Learn How To

  • Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) Exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process

Course Outline

  • ITIL Planning, Protection and Optimization (PPO): Introduction and Overview
  • PPO in the context of the service lifecycle
  • Service optimization
  • Service design basics
  • The role of design coordination within PPO
  • Capacity Management

Basic concepts

  • Purpose, goals and objectives of capacity management
  • Methods and techniques
  • Capacity management, principles and basic concepts

Capacity management activities

  • Conducting capacity management for quality assurance
  • The capacity management information system
  • Meeting cost and time constraints
  • Availability Management

Scope of availability management

  • Purpose and objectives
  • Availability management in relation to PPO
  • Enabling availability management
  • How availability management creates business value

Concepts and activities

  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)

ITSCM to generate business value

  • Illustrating the main activities
  • Initiation
  • Requirements and strategy
  • Implementation
  • Ongoing operation

Primary activities

  • Policies and principles
  • Ensuring quality assurance when introducing services through effective ITSCM
  • Managing risks
  • Planning for recovery
  • Challenges and critical success factors
  • Information Security Management (ISM)

Overview of ISM

  • Analyzing how ISM contributes to quality assurance for new services
  • How ISM generates business value
  • Aligning IT security with business security

Key activities for ISM implementation

  • Methods and techniques
  • Ensuring confidentiality, integrity and availability
  • Key metrics to measure success
  • Challenges and risks of ISM
  • Demand Management

Purpose of demand management

  • Scope and objectives
  • Service strategy and demand management
  • Coupling capacity with demand

Identifying demand management patterns

  • Activities, methods and techniques
  • Influencing customer demand
  • Managing demand for service
  • Demand management techniques
  • Roles and Responsibilities
  • Defining the key roles for executing each process step
  • Process manager and process practitioner
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to PPO
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Designing technology architecture
  • Considerations for planning and implementing service management technologies
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Oct 24 - 28 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Dec 5 - 9 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Dec 12 - 16 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 13 - 17 Alexandria, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Apr 10 - 14 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jun 12 - 16 AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware

Aug 21 - 25 Alexandria, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$3190

Government

$2833

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
60-minute lunch

Day 5 Course Hours - Last Day:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
60-minute lunch
Free Course Exam*:
2:30 p.m. - 4:00 p.m.

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG.  However, there are other options available for most ITIL exams, including ProctorU.  If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).

ITIL® is a registered trade mark of AXELOS Limited.

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Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

Earn 30 Credits from NASBA

This course qualifies for 30 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 30 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 30 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Business & Strategic : 30 PDUs

Read more ...

"The instructor did an outstanding job with this ITIL course! Back at work, I have been able to more clearly see the big picture of our department's IT management issues, and to apply the PPO processes learned in the workshops."

- M. Grammo, Director IT
Airline Tariff Publishing

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