ITIL® Intermediate: Release, Control and Validation

Level: Intermediate
RATING: 4.8/5 4.79/5 Based on 128 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Release, Control and Validation course. This Intermediate RCV course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet your organization’s or users’ needs. Plus, it prepares you to pass the Intermediate level ITIL RCV certification exam, and provides four credits towards your ITIL Expert certification.

Key features of this ITIL RCV Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Release, Control and Validation (RCV) exam
  • Plan key activities for the RCV processes in the context of the service lifecycle
  • Attain operational excellence by using RCV activities and functions
  • Apply key metrics to evaluate RCV success
  • Recognize the details that comprise each RCV process

Certifications/Credits:

APM Group--ITIL CPE 30 Credits PMI 30 PDU

Choose the Training Solution That Best Fits Your Organizations Needs and Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 5-day instructor-led training course
  • Earn 30 PMI PDUs
  • Earn 30 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
View Details & Schedule ›

Standard $2590

Government $2590

GET STARTED

PRODUCT #996

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
View Details ›

Contact Us for Team Pricing

GET STARTED

Save More On Training with FlexVouchers – A Unique Training Savings Account

Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

In Class & Live, Online Training

  • Jan 7 - 11 (5 Days)
    9:00 AM - 5:00 PM EST
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Feb 11 - 15 (5 Days)
    9:00 AM - 5:00 PM EST
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Mar 11 - 15 (5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Jun 24 - 28 (5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Aug 12 - 16 (5 Days)
    9:00 AM - 5:00 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Sep 9 - 13 (5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL RCV Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
  • Exam Information

    • The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL RCV Course Outline

  • ITIL Release Control and Validation: Introduction and Overview

    • Exploring the purpose and objectives of the service transition stream
    • The scope of the service transition phase in relation to the RCV processes
    • Developing an effective service transition strategy
    • The approach and best practices in planning and coordinating service transition activities
  • Core Release, Control and Validation (RCV) Processes

    Change management

    • Purpose, goals and objectives
    • Implementing change with minimal rework
    • Evaluating business, technical and financial aspects
    • Achieving successful service transition
    • Activities, methods and techniques
    • Post-implementation review
    • Key metrics to measure success

    Service Asset and Configuration Management (SACM)

    • Business value of the SACM process
    • Activities, methods and techniques
    • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
    • Describing the tools, activity model and deliverables for executing each key activity
    • Effectively measuring the SACM process with metrics
    • Typical day-to-day configuration management activities

    Service Validation and Testing (SVT)

    • How SVT creates business value
    • Identifying how policies can drive and support the execution of the SVT process
    • Triggers, inputs, outputs and interfaces with other processes
    • Acquiring relevant test data
    • Building quality service deliverables using test levels and test models
    • Measuring the SVT process in terms of business value contribution

    Release and Deployment Management (RDM)

    • Analyzing how services are released into production to enable effective use of services
    • Planning, scheduling and controlling releases
    • Identifying clear planning conditions including pass/fail criteria
    • Illustrating the main activities in relation to RCV
    • The key steps for performing the actual transfer
    • Defining metrics for process quality
  • Request Fulfillment and Change Evaluation

    Analyzing how service requests should be handled

    • Request fulfillment and a self-help service practice
    • Identifying the differences between request fulfillment and incident management

    Evaluating services against target performance in the context of change

    • Meeting committed service level performance
    • Intended and unintended effects of a change
    • Evaluating predicted service performance and actual performance
  • Knowledge Management (KM)

    • The business value of the KM process
    • Identifying what constitutes an effective KM strategy
    • Analyzing the basic layers of KM using the DIKW structure
    • Describing the key steps of effective data and information management
  • Roles and Responsibilities

    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Request fulfillment and change evaluation
  • Technology and Implementation Considerations

    • Technology as part of implementing service management
    • Evaluation criteria for service management tools
    • Identifying good practices with service design
    • Challenges, critical success factors and risks
    • Managing change in operations
    • Implementing service management technologies

Team Training

Important Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
  • Exam Information

    • The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • ITIL Release Control and Validation: Introduction and Overview

    • Exploring the purpose and objectives of the service transition stream
    • The scope of the service transition phase in relation to the RCV processes
    • Developing an effective service transition strategy
    • The approach and best practices in planning and coordinating service transition activities
  • Core Release, Control and Validation (RCV) Processes

    Change management

    • Purpose, goals and objectives
    • Implementing change with minimal rework
    • Evaluating business, technical and financial aspects
    • Achieving successful service transition
    • Activities, methods and techniques
    • Post-implementation review
    • Key metrics to measure success

    Service Asset and Configuration Management (SACM)

    • Business value of the SACM process
    • Activities, methods and techniques
    • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
    • Describing the tools, activity model and deliverables for executing each key activity
    • Effectively measuring the SACM process with metrics
    • Typical day-to-day configuration management activities

    Service Validation and Testing (SVT)

    • How SVT creates business value
    • Identifying how policies can drive and support the execution of the SVT process
    • Triggers, inputs, outputs and interfaces with other processes
    • Acquiring relevant test data
    • Building quality service deliverables using test levels and test models
    • Measuring the SVT process in terms of business value contribution

    Release and Deployment Management (RDM)

    • Analyzing how services are released into production to enable effective use of services
    • Planning, scheduling and controlling releases
    • Identifying clear planning conditions including pass/fail criteria
    • Illustrating the main activities in relation to RCV
    • The key steps for performing the actual transfer
    • Defining metrics for process quality
  • Request Fulfillment and Change Evaluation

    Analyzing how service requests should be handled

    • Request fulfillment and a self-help service practice
    • Identifying the differences between request fulfillment and incident management

    Evaluating services against target performance in the context of change

    • Meeting committed service level performance
    • Intended and unintended effects of a change
    • Evaluating predicted service performance and actual performance
  • Knowledge Management (KM)

    • The business value of the KM process
    • Identifying what constitutes an effective KM strategy
    • Analyzing the basic layers of KM using the DIKW structure
    • Describing the key steps of effective data and information management
  • Roles and Responsibilities

    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Request fulfillment and change evaluation
  • Technology and Implementation Considerations

    • Technology as part of implementing service management
    • Evaluation criteria for service management tools
    • Identifying good practices with service design
    • Challenges, critical success factors and risks
    • Managing change in operations
    • Implementing service management technologies

ITIL Release Control and Validation Training FAQs

  • What is ITIL RCV?

    The Release, Control and Validation (RCV) module of the ITIL Service Capability work stream focuses on practical applications to ensure successful planning, implementaion of services and testing to meet the needs of the users. 

  • How do I take the ITIL RCV exam?

    The ITIL RCV exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center. 

  • Can I obtain ITIL Intermediate Release Control and Validation certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

Questions about which training is right for you?

call 888-843-8733
chat Live Chat




100% Satisfaction Guaranteed

Your Training Comes with a 100% Satisfaction Guarantee!*

  • If you are not 100 % satisfied, you pay no tuition!
  • No advance payment required for most products.
  • Tuition can be paid later by invoice - OR - at the time of checkout by credit card.

*Partner-delivered courses may have different terms that apply. Ask for details.

Toronto / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Alexandria, VA / Online (AnyWare)
Toronto / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Alexandria, VA / Online (AnyWare)
Preferred method of contact:
Chat Now

Please Choose a Language

Canada - English

Canada - Français