ITIL Intermediate: Release, Control and Validation Certification Training

Level: Intermediate
RATING: 4.8/5 4.76/5 Based on 113 Reviews


Gain the knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Capability: Release, Control and Validation training. Intermediate RCV focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet your organization’s or users’ needs.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Key Features of this ITIL Service Strategy Certification Training:

  • Choose from blended on-demand and instructor-led learning options
  • ITIL Success Package and exclusive LinkedIn community support included (premium training only)
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Release, Control and Validation (RCV) exam
  • Plan key activities for the RCV processes in the context of the service lifecycle
  • Attain operational excellence by using RCV activities and functions
  • Apply key metrics to evaluate RCV success
  • Recognize the details that comprise each RCV process

Certifications/Credits:

APM Group--ITIL CPE 30 Credits PMI 30 PDU

Choose the ITIL Training Solution That Best Fits Your Needs

ON DEMAND

On Demand & Instructor Coaching

Unlimited annual access to:

  • On-demand ITIL RCV modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included
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Standard $1290/ Year

Government $1290/Year

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LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

Unlimited annual access to:

  • 5-day instructor-led training course
  • Earn 30 PMI PDUs
  • One-on-one after-course instructor coaching
  • Exam voucher included
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Standard $2590

Government $2590

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On Demand & Instructor Coaching

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL RCV course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation Certification certificate provides four credits toward your ITIL Expert certification.

On-Demand Training Outline

  • Course Introduction: ITIL© 2011: Release, Control & Validation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams
  • Module 02: Service Management as a Practice Part 1

    • Lifecycle Review
    • Service Management Core Concepts
    • Generic Roles
    • Key Service Management Concepts for RCV
    • RACI Model
    • Deming’s PDCA Model
  • Module 03: Service Management as a Practice Part 2

    • Purpose, Objectives, Scope and Value
    • ST Challenges
    • ST Metrics
    • ST Risks
    • Service Lifecycle and RCV
  • Service Management as a Practice Part 3

    • Service Transition Activities for RCV
    • Transition Strategy
    • Transition Planning
    • Exercise: General Service Quality Improvement
  • Module 05: Service Asset & Configuration Management (SACM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Configuration Model, Configuration Management System
    • Asset Management
  • Module 06: Service Asset & Configuration Management Part 2

    • SACM Activities
    • Plan, Identify and Control
    • Status Accounting and Reporting
    • Verification and Audit
  • Module 07: Service Asset & Configuration Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: Simple Model for Desktop Management
    • Exercise: Simple Model for Desktop Management
    • Sample Exam 1, Question 6
    • Sample Exam 2, Question 7
    • Exam Question Protocols
  • Module 08: Change Management (ChM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Design & Planning Considerations
    • Key ChM Definitions
  • Module 09: Change Management Part 2

    • Basic Concepts
    • Change Advisory Board
    • "Normal Changes"
  • Module 10: Change Management Part 3

    • Activities
    • Assess and Evaluate
    • Authorize, Coordinate, Review & Close
  • Module 11: Change Management Part 4

    • Activities
    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 2, Question 6
    • Exam Question Review: Sample Exam 1, Question 6
  • Module 12: Request Fulfillment Part 1

    • Purpose, Objectives Scope & Value
    • Basic Concepts
    • Activity Overview
  • Module 13: Request Fulfillment Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: ST Dependencies
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 4
    • Exam Question Review: Sample Exam 2, Question 6
  • Module 14: Release and Deployment Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Release Packages
    • Deployment Options
    • Deployment Models
  • Module 15: Release and Deployment Management Part 2

    • RDM Activities Overview
    • Stage 1: Release and Deployment Planning
    • Service-V Model
  • Module 16: Release and Deployment Management Part 3

    • Stage 2: Release and Test
    • Service Testing
  • Module 17: Release and Deployment Management Part 4

    • Stage 3: Deployment
    • Deployment Activities
  • Module 18: Release and Deployment Management Part 5

    • Stage 4: Review and Close
    • RDM Activities in Service Operations
  • Module 19: Release and Deployment Management Part 6

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Risks
    • Exercise: Early Life Support Exit Criteria
    • Exam Question Exercise: Sample Exam 1, Question 1 and Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 2, Question 4
  • Module 20: Service Validation and Testing Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Test Models
    • Validation and Testing Levels
  • Module 21: Service Validation and Testing Part 2

    • Service Validation and Testing Activities
    • Test Management
    • Review SVT Activities
  • Module 22: Service Validation and Testing Part 3

    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 5, 7 Sample Exam 2, Question 3
    • Exam Question Review: Sample Exam 2, Question 8
  • Module 23: Change Evaluation Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Evaluation Process
    • Risk Management
    • Evaluation Reporting
  • Module 24: Change Evaluation Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: “Same Words, Different Tune”
    • Exam Question Exercise: Sample Exam 1, Question 2 Sample Exam 2, Question 1, 2
    • Exam Question Review: Sample Exam 2, Question 3
  • Module 25: Knowledge Management Part 1

    • Purpose, Objectives, Scope
    • Value to the Business
    • Basic Concepts
    • KM Activities
  • Module 26: Knowledge Management Part 2

    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 3 Sample Exam 2, Question 5
    • Exam Question Review: Sample Exam 2, Question 2
  • Module 27: Service Management Technology

    • Tool Selection
    • Service Automation
    • Tools Specific to RCV
    • Exam Question Exercise: Sample Exam 1, Question 8
    • Exam Question Review: Sample Exam 1, Question 8

ITIL Release, Control and Validation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL RCV exam?

    After you receive your ITIL RCV exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

In Class & Live, Online Training

  • Jan 7 - 11 ( 5 Days)
    9:00 AM - 5:00 PM EST
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Feb 11 - 15 ( 5 Days)
    9:00 AM - 5:00 PM EST
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Mar 11 - 15 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Apr 8 - 12 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Aug 12 - 16 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Sep 9 - 13 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Oct 21 - 25 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL Release, Control and Validation Course Information

You get annual access to an on-demand ITIL RCV course, official courseware, and support directly from the course instructor.

  • Prerequisites 

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification.
  • Course Preparation

    • Before your event, you will receive via email a Pre-Course Study Guide and the ITIL Release, Control and Validation Handbook. The Pre-Course Study Guide will let you know which parts of the ITIL Foundation Handbook you should study before class. The Pre-Course Study Guide also contains the official ITIL Release, Control and Validation Certificate syllabus, which you should read.

ITIL Release, Control and Validation Course Outline

  • ITIL Release Control and Validation: Introduction and Overview

    • Exploring the purpose and objectives of the service transition stream
    • The scope of the service transition phase in relation to the RCV processes
    • Developing an effective service transition strategy
    • The approach and best practices in planning and coordinating service transition activities
  • Core Release, Control and Validation (RCV) Processes

    Change management

    • Purpose, goals and objectives
    • Implementing change with minimal rework
    • Evaluating business, technical and financial aspects
    • Achieving successful service transition
    • Activities, methods and techniques
    • Post-implementation review
    • Key metrics to measure success

    Service Asset and Configuration Management (SACM)

    • Business value of the SACM process
    • Activities, methods and techniques
    • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
    • Describing the tools, activity model and deliverables for executing each key activity
    • Effectively measuring the SACM process with metrics
    • Typical day-to-day configuration management activities

    Service Validation and Testing (SVT)

    • How SVT creates business value
    • Identifying how policies can drive and support the execution of the SVT process
    • Triggers, inputs, outputs and interfaces with other processes
    • Acquiring relevant test data
    • Building quality service deliverables using test levels and test models
    • Measuring the SVT process in terms of business value contribution

    Release and Deployment Management (RDM)

    • Analyzing how services are released into production to enable effective use of services
    • Planning, scheduling and controlling releases
    • Identifying clear planning conditions including pass/fail criteria
    • Illustrating the main activities in relation to RCV
    • The key steps for performing the actual transfer
    • Defining metrics for process quality
  • Request Fulfillment and Change Evaluation

    Analyzing how service requests should be handled

    • Request fulfillment and a self-help service practice
    • Identifying the differences between request fulfillment and incident management

    Evaluating services against target performance in the context of change

    • Meeting committed service level performance
    • Intended and unintended effects of a change
    • Evaluating predicted service performance and actual performance
  • Knowledge Management (KM)

    • The business value of the KM process
    • Identifying what constitutes an effective KM strategy
    • Analyzing the basic layers of KM using the DIKW structure
    • Describing the key steps of effective data and information management
  • Roles and Responsibilities

    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Request fulfillment and change evaluation
  • Technology and Implementation Considerations

    • Technology as part of implementing service management
    • Evaluation criteria for service management tools
    • Identifying good practices with service design
    • Challenges, critical success factors and risks
    • Managing change in operations
    • Implementing service management technologies

ITIL Release, Control and Validation FAQs

  • What is ITIL RCV?

    The Release, Control and Validation (RCV) module of the ITIL Service Capability work stream focuses on practical applications to ensure successful planning, implementaion of services and testing to meet the needs of the users. 

  • How do I take the ITIL RCV exam?

    The ITIL RCV exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing center. 

  • Can I obtain ITIL Intermediate Release Control and Validation certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study

  • How do I use my exam voucher to take the ITIL RCV exam?

    The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing center.

     

Unlimited Access to Everything

  • Jan 7 - 11 ( 5 Days)
    9:00 AM - 5:00 PM EST
    New York / Online (AnyWare) New York / Online (AnyWare)

  • Feb 11 - 15 ( 5 Days)
    9:00 AM - 5:00 PM EST
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Mar 11 - 15 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • Apr 8 - 12 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare)

  • Aug 12 - 16 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Sep 9 - 13 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • Oct 21 - 25 ( 5 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL Unlimited Access Training Information

You get annual access to an on-demand ITIL RCV course, unlimited retakes of our 5 day instructor-led class, official courseware, and support directly from the course instructor.

  • Prerequisites 

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification.
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

On-Demand Training Outline

  • Course Introduction: ITIL© 2011: Release, Control & Validation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams
  • Module 02: Service Management as a Practice Part 1

    • Lifecycle Review
    • Service Management Core Concepts
    • Generic Roles
    • Key Service Management Concepts for RCV
    • RACI Model
    • Deming’s PDCA Model
  • Module 03: Service Management as a Practice Part 2

    • Purpose, Objectives, Scope and Value
    • ST Challenges
    • ST Metrics
    • ST Risks
    • Service Lifecycle and RCV
  • Service Management as a Practice Part 3

    • Service Transition Activities for RCV
    • Transition Strategy
    • Transition Planning
    • Exercise: General Service Quality Improvement
  • Module 05: Service Asset & Configuration Management (SACM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Configuration Model, Configuration Management System
    • Asset Management
  • Module 06: Service Asset & Configuration Management Part 2

    • SACM Activities
    • Plan, Identify and Control
    • Status Accounting and Reporting
    • Verification and Audit
  • Module 07: Service Asset & Configuration Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: Simple Model for Desktop Management
    • Exercise: Simple Model for Desktop Management
    • Sample Exam 1, Question 6
    • Sample Exam 2, Question 7
    • Exam Question Protocols
  • Module 08: Change Management (ChM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Design & Planning Considerations
    • Key ChM Definitions
  • Module 09: Change Management Part 2

    • Basic Concepts
    • Change Advisory Board
    • "Normal Changes"
  • Module 10: Change Management Part 3

    • Activities
    • Assess and Evaluate
    • Authorize, Coordinate, Review & Close
  • Module 11: Change Management Part 4

    • Activities
    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 2, Question 6
    • Exam Question Review: Sample Exam 1, Question 6
  • Module 12: Request Fulfillment Part 1

    • Purpose, Objectives Scope & Value
    • Basic Concepts
    • Activity Overview
  • Module 13: Request Fulfillment Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: ST Dependencies
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 4
    • Exam Question Review: Sample Exam 2, Question 6
  • Module 14: Release and Deployment Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Release Packages
    • Deployment Options
    • Deployment Models
  • Module 15: Release and Deployment Management Part 2

    • RDM Activities Overview
    • Stage 1: Release and Deployment Planning
    • Service-V Model
  • Module 16: Release and Deployment Management Part 3

    • Stage 2: Release and Test
    • Service Testing
  • Module 17: Release and Deployment Management Part 4

    • Stage 3: Deployment
    • Deployment Activities
  • Module 18: Release and Deployment Management Part 5

    • Stage 4: Review and Close
    • RDM Activities in Service Operations
  • Module 19: Release and Deployment Management Part 6

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Risks
    • Exercise: Early Life Support Exit Criteria
    • Exam Question Exercise: Sample Exam 1, Question 1 and Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 2, Question 4
  • Module 20: Service Validation and Testing Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Test Models
    • Validation and Testing Levels
  • Module 21: Service Validation and Testing Part 2

    • Service Validation and Testing Activities
    • Test Management
    • Review SVT Activities
  • Module 22: Service Validation and Testing Part 3

    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 5, 7 Sample Exam 2, Question 3
    • Exam Question Review: Sample Exam 2, Question 8
  • Module 23: Change Evaluation Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Evaluation Process
    • Risk Management
    • Evaluation Reporting
  • Module 24: Change Evaluation Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: “Same Words, Different Tune”
    • Exam Question Exercise: Sample Exam 1, Question 2 Sample Exam 2, Question 1, 2
    • Exam Question Review: Sample Exam 2, Question 3
  • Module 25: Knowledge Management Part 1

    • Purpose, Objectives, Scope
    • Value to the Business
    • Basic Concepts
    • KM Activities
  • Module 26: Knowledge Management Part 2

    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 3 Sample Exam 2, Question 5
    • Exam Question Review: Sample Exam 2, Question 2
  • Module 27: Service Management Technology

    • Tool Selection
    • Service Automation
    • Tools Specific to RCV
    • Exam Question Exercise: Sample Exam 1, Question 8
    • Exam Question Review: Sample Exam 1, Question 8

ITIL Release, Control and Validation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study

  • How do I use my exam voucher to take the ITIL RCV exam?

    The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via PeopleCert (online) or at an eligible testing center.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:

    • Go to https://www.pmi.org/  
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

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