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ITIL® Intermediate: Release, Control and Validation (RCV) Training

COURSE TYPE

Practitioner

Course Number

996

Duration

5 Days

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Gain the foundational knowledge and skills to implement, optimize, and manage IT processes and best practices in this ITIL Service Capability training course. This five-day course will provide the foundational knowledge needed to pass the ITIL Release, Control and Validation certification exam, and four credits towards your ITIL Expert certification.

You Will Learn How To

  • Prepare for and pass the ITIL Release, Control and Validation (RCV) exam
  • Plan key activities for the RCV processes in the context of the service lifecycle
  • Attain operational excellence by using RCV activities and functions
  • Apply key metrics to evaluate RCV success
  • Recognize the details that comprise each RCV process

Important Course Information

Requirements:

  • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

Recommended Experience:

  • Basic IT literacy and around two years of IT experience

Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study

Exam Information:

  • The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification

Course Outline

  • ITIL Release Control and Validation: Introduction and Overview
  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities
  • Core Release, Control and Validation (RCV) Processes

Change management

  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success

Service Asset and Configuration Management (SACM)

  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities

Service Validation and Testing (SVT)

  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution

Release and Deployment Management (RDM)

  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality
  • Request Fulfillment and Change Evaluation

Analyzing how service requests should be handled

  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management

Evaluating services against target performance in the context of change

  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance
  • Knowledge Management (KM)
  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of KM using the DIKW structure
  • Describing the key steps of effective data and information management
  • Roles and Responsibilities
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation
  • Technology and Implementation Considerations
  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • Implementing service management technologies
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

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Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3190   Government: $2833

Aug 14 - 18 (5 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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In-Class

Sep 11 - 15 (5 Days)
9:00 AM - 5:00 PM EDT
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Oct 2 - 6 (5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Dec 4 - 8 (5 Days)
9:00 AM - 5:00 PM EST
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In-Class

Jan 8 - 12 (5 Days)
9:00 AM - 5:00 PM EST
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

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In-Class

Feb 5 - 9 (5 Days)
9:00 AM - 5:00 PM EST
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Mar 12 - 16 (5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Jun 4 - 8 (5 Days)
9:00 AM - 5:00 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$3190

Government

$2833

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
60-minute lunch

Day 5 Course Hours:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
60-minute lunch
Free Course Exam*:
2:30 p.m. - 4:00 p.m.

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).

Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

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This course qualifies for 30 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 30 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 30 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Business & Strategic : 30 PDUs

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“The ITIL Release, Control and Validation course gave me a clear understanding on how to think the process through from A to Z.”

- S. Rajagopalan, Senior Project Manager
Fannie Mae

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