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Gain the knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Capability: Operational Support and Analysis training. Intermediate OSA focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
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TRAINING AT YOUR SITE
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CONTACT USOur FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
You get annual access to an on-demand ITIL OSA course, official courseware, and support directly from the course instructor.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
After you receive your ITIL OSA exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
Apr 1 - 5
(
5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Jun 3 - 7
(
5 Days)
9:00 AM - 5:00 PM EDT
Rockville, MD / Online (AnyWare)
Reserve Your Seat
Jul 29 - Aug 2
(
5 Days)
9:00 AM - 5:00 PM EDT
Ottawa / Online (AnyWare)
Reserve Your Seat
Sep 16 - 20
(
5 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
Oct 7 - 11
(
5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Jan 27 - 31
(
5 Days)
9:00 AM - 5:00 PM EST
Ottawa / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Event management
Incident management
Request fulfillment
Problem management
Access management
The Operational Support and Analysis (OSA) Certificate stands on it's own, but is one of the components that can lead you to the Expert Certification.
The ITIL Operational Support and Analysis exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing center.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event.
Basic IT literacy and around two years of IT experience.
Before your event, you will be sent a Pre-Course Study Guide and the Operational Support and Analysis ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
You should acquire and read the ITIL OSA core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
The ITIL Service Operation exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
Apr 1 - 5
(
5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Jun 3 - 7
(
5 Days)
9:00 AM - 5:00 PM EDT
Rockville, MD / Online (AnyWare)
Jul 29 - Aug 2
(
5 Days)
9:00 AM - 5:00 PM EDT
Ottawa / Online (AnyWare)
Sep 16 - 20
(
5 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare)
Oct 7 - 11
(
5 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Jan 27 - 31
(
5 Days)
9:00 AM - 5:00 PM EST
Ottawa / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.You get annual access to an on-demand ITIL OSA course, unlimited retakes of our 5 day instructor-led class, official courseware, and support directly from the course instructor.
Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
Basic IT literacy and around two years of IT experience.
Before your event, you will be sent a Pre-Course Study Guide and the Release, Control and Validation ITIL Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
You should acquire and read the ITIL OSA core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
The ITIL Release, Control and Validation exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via PeopleCert (online) or at an eligible testing center.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
ITIL® v3 Intermediate: Continual Service Improvement Certification TrainingITIL® v3 Service Lifecycle: Service Operation TrainingITIL® v3 Service Lifecycle: Service Strategy TrainingITIL® v3 Intermediate: Service TransitionITIL® v3 Intermediate: Release, Control and Validation Certification TrainingITIL® v3 Intermediate: Service Design Certification TrainingITIL® v3 Service Capability: Service Offerings and Agreements Certification TrainingITIL® v3 Intermediate: Planning, Protection and Optimization Certification TrainingITIL® Managing Across the Lifecycle Certification Training
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