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Gain the foundational knowledge and skills to plan, implement, and optimize processes and activities in this ITIL Service Lifecycle training course. This three-day course will provide the foundational knowledge needed to pass the ITIL Intermediate Continual Service Improvement certification exam, and three credits towards your ITIL Expert certification.
Goals and scope of CSI
CSI approach
Establishing accountability
Providing adequate governance
Determining what to measure
Gathering the data
Activities for delivering CSI
Key metrics
Supporting CSI activities
Key considerations
Implementation challenges and risks
Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.
Tuition — Standard: $2650 Government: $2355
Jul 11 - 13
(3 Days)
9:00 AM - 5:30 PM EDT
Herndon, VA / Online (AnyWare)
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Jul 25 - 27
(3 Days)
9:00 AM - 5:30 PM EDT
New York / Online (AnyWare)
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Aug 29 - 31
(3 Days)
9:00 AM - 5:30 PM EDT
Toronto / Online (AnyWare)
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Sep 12 - 14
(3 Days)
9:00 AM - 5:30 PM EDT
Alexandria, VA / Online (AnyWare)
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Oct 3 - 5
(3 Days)
9:00 AM - 5:30 PM EDT
Rockville, MD / Online (AnyWare)
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Dec 19 - 21
(3 Days)
9:00 AM - 5:30 PM EST
Herndon, VA / Online (AnyWare)
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Jan 23 - 25
(3 Days)
9:00 AM - 5:30 PM EST
New York / Online (AnyWare)
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Feb 27 - Mar 1
(3 Days)
9:00 AM - 5:30 PM EST
Toronto / Online (AnyWare)
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Mar 13 - 15
(3 Days)
9:00 AM - 5:30 PM EDT
Alexandria, VA / Online (AnyWare)
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Apr 3 - 5
(3 Days)
9:00 AM - 5:30 PM EDT
Rockville, MD / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click Here »
$2650
$2355
Course Tuition Includes:
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
45-minute lunch
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
45-minute lunch
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through an authorized PEOPLECERT service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Learning Tree's comprehensive ITIL training provides a complete pathway for you to achieve ITIL certification. Read more ...
Earn 19 Credits from NASBA
This course qualifies for 19 CPE credits from the National Association of State Boards of Accountancy CPE program. NOTE: Only live, in-class attendance qualifies for NASBA CPEs. Read more ...
Earn 19 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 19 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Business & Strategic : 19 PDUs