About This Course: With our ITIL Intermediate Service Design training, you learn to plan, implement and optimize service design processes. Course includes pre-course reading, evening study, the ITIL Intermediate Service Design exam and overview maps that illustrate ITIL lifecycle stages, reinforcing key concepts. The ITIL Foundation Certification is required to take the exam.
Five aspects of service design
Holistic service design
Four Ps of Design
Service catalog management
Service level management
IT service continuity management
Achieving balance between design and existing strategies
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“The instructor made my ITIL course excellent! ... Her demonstrations of how to apply the material to multiple areas of life were invaluable.”
- E. Lines, Program Manager
Planned Systems International