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ITIL Service Design is one of ten intermediate level courses in the ITIL curriculum. Gain the skills you need to plan, implement, and optimize service design processes. Successful completion of this three-day course course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Design certification exam, and earns three credits towards ITIL Expert certification.
Five aspects of service design
Holistic service design
Four Ps of Design
Service catalog management
Service level management
IT service continuity management
Achieving balance between design and existing strategies
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through an authorized PeopleCert service. PeopleCert is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examinations, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“The instructor made my ITIL course excellent! ... Her demonstrations of how to apply the material to multiple areas of life were invaluable.”
- E. Lines, Program Manager
Planned Systems International