ITIL® Intermediate: Service Transition

Level: Intermediate
RATING: 4.6/5 4.65/5 Based on 242 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimize IT service transition processes in this ITIL Service Lifecycle: Service Strategy course. This Intermediate ST course focuses on the process and practice elements and management techniques required to build, test and implement products and services. This three-day course prepares you to pass the Intermediate level Service Transition certification exam, and earn three credits towards your ITIL Expert certification.

Key Features of this ITIL Service Transition Certification Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Service Transition (ST) exam
  • Outline key activities for ST processes
  • Enhance the quality of IT service provision within an organization
  • Manage people through service transitions
  • Measure ST using critical success factors and key performance indicators

Certifications/Credits:

APM Group--ITIL CPE 19 Credits PMI 19 PDU

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In Class & Live, Online Training

  • 3-day instructor-led training course
  • Earn 19 PMI PDUs
  • Earn 19 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
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Standard $1950

Government $1950

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In Class & Live, Online Training

  • Sep 26 - 28 (3 Days)
    9:00 AM - 5:30 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Dec 5 - 7 (3 Days)
    9:00 AM - 5:30 PM EST
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  • Jan 16 - 18 (3 Days)
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  • Feb 20 - 22 (3 Days)
    9:00 AM - 5:30 PM EST
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  • Mar 27 - 29 (3 Days)
    9:00 AM - 5:30 PM EDT
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  • Jun 5 - 7 (3 Days)
    9:00 AM - 5:30 PM EDT
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  • Jul 17 - 19 (3 Days)
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  • Aug 21 - 23 (3 Days)
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ITIL Service Transition Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Transition, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
  • Exam Information

    • The ITIL Service Transition exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Service Transition certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL Service Transition Course Outline

  • ITIL Service Transition: Introduction and Overview

    • Purpose and objectives
    • Linking service transition to other ITIL lifecycle stages
    • How service transition creates business value
    • Service transition principles: the concept of service and the role of utilities and warranties
  • Key Principles of Service Transition

    • Establishing a formal policy and common framework for implementation of all required changes
    • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
    • Anticipating and managing course corrections
    • Ensuring involvement of service transition requirements throughout the lifecycle
    • Optimizing service transition performance and typical metrics that can be used
  • Primary ITIL Processes within Service Transition

    Change management

    • Managing changes in a controlled and consistent manner with minimum disruption
    • Maintaining standardized methods for efficient and prompt handling of all changes
    • Acknowledging and reducing business risk

    Service asset and configuration management

    • Identifying, controlling and accounting for service assets and CIs
    • Recording all changes in the configuration management system

    Knowledge management

    • Enabling informed decision-making with a service knowledge management system
    • The Data-to-Information-to-Knowledge-to-Wisdom structure

    Release and deployment management

    • Assembling and positioning all aspects of services into production
    • Establishing effective use of new or changed services
    • Delivering changes at optimized speed, risk and cost

    Other considerations

    • Transition planning and support
    • Service validation and testing
    • Evaluating performance vs. expectations
  • Managing People through Service Transitions

    • The nature, purpose and value of supporting service transition activities
    • Managing communications and commitment
    • Managing organizational and stakeholder change
    • Stakeholder management
    • The role and requirements of service transition in other ITIL processes
  • Organizing for Service Transition

    • Roles and responsibilities
    • Applying service transition to multiple circumstances
    • Identifying the organizational context
  • Technology-Related Issues

    • Defining technology and tool requirements
    • Analyzing the technology requirements for the elements of service transition
    • Supporting service transition through technology
    • Integrating service transition into the entire lifecycle
    • Matching technology to the organizational situation
  • Implementing and Improving Service Transition

    • Implementing service transition in a virtual or cloud environment
    • The challenges facing service transition
    • Identifying CSFs and risks that affect the viability of new and changed services
    • Establishing critical success factors and Key Performance Indicators (KPIs)
    • Estimating benefits and risks for new or changed services
    • Incorporating external factors into the analysis

Team Training

Important Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Transition, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
  • Exam Information

    • The ITIL Service Transition exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Service Transition certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • ITIL Service Transition: Introduction and Overview

    • Purpose and objectives
    • Linking service transition to other ITIL lifecycle stages
    • How service transition creates business value
    • Service transition principles: the concept of service and the role of utilities and warranties
  • Key Principles of Service Transition

    • Establishing a formal policy and common framework for implementation of all required changes
    • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
    • Anticipating and managing course corrections
    • Ensuring involvement of service transition requirements throughout the lifecycle
    • Optimizing service transition performance and typical metrics that can be used
  • Primary ITIL Processes within Service Transition

    Change management

    • Managing changes in a controlled and consistent manner with minimum disruption
    • Maintaining standardized methods for efficient and prompt handling of all changes
    • Acknowledging and reducing business risk

    Service asset and configuration management

    • Identifying, controlling and accounting for service assets and CIs
    • Recording all changes in the configuration management system

    Knowledge management

    • Enabling informed decision-making with a service knowledge management system
    • The Data-to-Information-to-Knowledge-to-Wisdom structure

    Release and deployment management

    • Assembling and positioning all aspects of services into production
    • Establishing effective use of new or changed services
    • Delivering changes at optimized speed, risk and cost

    Other considerations

    • Transition planning and support
    • Service validation and testing
    • Evaluating performance vs. expectations
  • Managing People through Service Transitions

    • The nature, purpose and value of supporting service transition activities
    • Managing communications and commitment
    • Managing organizational and stakeholder change
    • Stakeholder management
    • The role and requirements of service transition in other ITIL processes
  • Organizing for Service Transition

    • Roles and responsibilities
    • Applying service transition to multiple circumstances
    • Identifying the organizational context
  • Technology-Related Issues

    • Defining technology and tool requirements
    • Analyzing the technology requirements for the elements of service transition
    • Supporting service transition through technology
    • Integrating service transition into the entire lifecycle
    • Matching technology to the organizational situation
  • Implementing and Improving Service Transition

    • Implementing service transition in a virtual or cloud environment
    • The challenges facing service transition
    • Identifying CSFs and risks that affect the viability of new and changed services
    • Establishing critical success factors and Key Performance Indicators (KPIs)
    • Estimating benefits and risks for new or changed services
    • Incorporating external factors into the analysis

Service Transition Training FAQs

  • What is Service Transition in ITIL??

    The Service Transition's objective is to make sure that the changes to services and service management are acheived and done so in an organzied way. 

  • How do I take the ITIL Service Transition exam?

    The ITIL Service Transition exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center. 

  • Can I obtain ITIL Service Transition certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

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