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ITIL® v3 Lifecycle: Service Transition Training
Level: Intermediate
Rating:
4.68/5 Based on 149 Reviews
Gain the foundational knowledge and skills to plan, implement, and optimize IT service transition processes in this ITIL Service Lifecycle: Service Strategy course. This Intermediate ST course focuses on the process and practice elements and management techniques required to build, test and implement products and services. This course prepares you to pass the Intermediate level Service Transition certification exam, and earn three credits towards your ITIL Expert certification.
ITIL 4 is coming — but don't put your ITIL journey on hold ›
Key Features of this ITIL Service Transition Certification Training:
- Self-paced, on-demand learning option
- Exclusive LinkedIn community support included
- ITIL exam voucher included
You Will Learn How To:
- Prepare for and pass the ITIL Service Transition (ST) exam
- Outline key activities for ST processes
- Enhance the quality of IT service provision within an organization
- Manage people through service transitions
- Measure ST using critical success factors and key performance indicators
Certifications/Credits:
Choose the ITIL Training Solution That Best Fits Your Needs
ON DEMAND
On Demand & Instructor Coaching
Unlimited annual access to:
- On-demand ITIL ST modules, courseware, and instructor support
- Earn PMI PDUs for self-directed learning
- Exam voucher included
TRAINING AT YOUR SITE
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- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
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CONTACT USSave More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
On Demand & Instructor Coaching
ITIL On-Demand Training Information
You get annual access to an on-demand ITIL SOA course, official courseware, and support directly from the course instructor.
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Prerequisites
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
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Certification Information
- Achieving the ITIL Intermediate Qualification: Service Transition certificate provides four credits toward your ITIL Expert certification.
On-Demand Training Outline
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Module 00: Course Introduction
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Module 01: Exam Tips
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Module 02: Service Management as a Practice Part 1
- Components of the Service Lifecycle
- What is a Service?
- What Comprises Value?
- What is Service Management?
- A Process
- Generic Roles
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Module 03: Service Management as a Practice Part 2
- Purpose & Objectives of Service Transition
- Scope of Service Transition
- Value to the Business
- ST Inputs & Outputs
- ST Challenges, Risks, CSFs
- Key Concepts for Service Transition
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Module 04: Exercise: ITSM and Failure
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Module 05: Service Transition (ST) Policies
- Review
- Policies for Service Transition
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Module 06: Managing ST
- Managing Difficult Situations
- Optimizing ST Performance
- Technology Specific to Service Transition
- Exercise: Writing Policy Statements
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Module 07: Transition Planning & Support (TPS) Part 1
- Overview
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
- Process Overview
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Module 08: Transition Planning & Support (TPS) Part 2
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
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Module 09: Change Management (ChM) Part 1
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
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Module 10: Change Management (ChM) Part 2
- Process Overview
- Triggers, Inputs/Outputs & Interfaces
- Common Metrics
- Challenges & Risk
- Process Roles
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Module 11: Service Asset & Configuration Management (SACM) Part 1
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
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Module 12: Service Asset & Configuration Management (SACM) Part 2
- Process Overview
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
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Module 13: Release & Deployment Management (RDM) Part 1
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
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Module 14: Release & Deployment Management (RDM) Part 2
- Process Overview
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
- Exercise: Early Life Support Criteria
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Module 15: Service Validation & Testing (SVT) Purpose and Objectives
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
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Module 16: SVT Testing
- Test strategy
- Test model
- Types of Testing
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Module 17: SVT Process
- Process Activities
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
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Module 18: Change Evaluation (ChE)
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
- Process Overview
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
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Module 19: Knowledge Management (KM)
- Purpose & Objectives
- Value to the Business
- Policies/Principles/Basic Concepts
- Process Overview
- Triggers, Inputs/Outputs & Interfaces
- Metrics
- Challenges & Risks
- Process Roles
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Module 20: Managing People through Service Transitions Part 1
- Managing Communication
- Organizational & Stakeholder Change
- STs Role in Organizational Change
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Module 21: Managing People through Service Transitions Part 2
- Assessing Organizational Readiness
- How to deal with Change
- Stakeholder Management
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Module 22: Organizing, Implementing & Improving Service Transition
- Organizing for Transition
- Generic ST Roles
- ST Relationship with Lifecycle Phases
- Implementing Service Transition
- Summary
ITIL Service Transition FAQs
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How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
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How do I use my exam voucher to take the ITIL ST exam?
After you receive your ITIL ST exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.
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How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
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Related ITIL Training
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