Learn to plan, implement, and optimize service operation processes that align with your organizational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Operation certification exam, and three credits towards ITIL Expert certification.
Service operation and the overall ITIL lifecycle
Balancing conflicting goals
Policies, principles and basic concepts
Primary ITIL processes within service operation
Monitoring and control of IT operations
Management of the infrastructure
Operational aspects from other lifecycle phases
Mapping service operation functions to activities
Service operation structure
Key functions of the service desk
Structuring the service desk
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“This ITIL course showed me practical ways of handling a service operation situation. Our instructor was great at answering my questions and presenting real-life examples.”
- S. Govindan, IT QA & Process Manager
United Nations Federal Credit Union