About This Course: In our ITIL Intermediate Service Operation training, you learn to plan, implement and optimize service operation processes. Course includes pre-course reading, evening study, the ITIL SO exam and overview maps that illustrate the ITIL lifecycle stages, reinforcing key concepts. The ITIL Foundation Certificate is required to take the exam.
Service operation and the overall ITIL lifecycle
Balancing conflicting goals
Policies, principles and basic concepts
Primary ITIL processes within service operation
Monitoring and control of IT operations
Management of the infrastructure
Operational aspects from other lifecycle phases
Mapping service operation functions to activities
Service operation structure
Key functions of the service desk
Structuring the service desk
Call 1-888-843-8733 or click here »
An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“This ITIL course showed me practical ways of handling a service operation situation. Our instructor was great at answering my questions and presenting real-life examples.”
- S. Govindan, IT QA & Process Manager
United Nations Federal Credit Union