Type to search LearningTree.com

Do you mean "{{response.correctedQuery}}" ?

Sorry, no results were found for your query.

Please check your spelling and try your search again.

 

ITIL and IT Service Management Training









Preferred method of contact?

ITIL® Managing Across the Lifecycle Qualification

COURSE TYPE

Advanced

Course Number

983

Duration

5 Days

Enroll

About This Course: 17 ITIL credits are required to take this advanced ITIL MALC exam. Our MALC training includes pre-course and evening study and includes much practical assignment work. Before attending, you should review your previous ITIL materials. You also receive an ITIL lifecycle stages map as a valuable reference tool.

You Will Learn How To

  • Prepare for and pass the ITIL MALC Exam
  • Apply governance and organizational structure to the management and delivery of IT services
  • Implement effective communication and stakeholder management
  • Integrate service management processes across the service lifecycle
  • Measure, implement and improve the service management capability

Important Course Information

Requirements:

  • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Must have 15 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications

Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books
  • The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course
  • You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses
  • To prepare you for the exam, homework and study assignments will be provided each night of the course

Exam Information:

  • The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • This course is the final module of the Service Lifecycle and/or Service Capability modules, and leads to the ITIL Expert Qualification in IT Service Management

Course Outline

  • Key Concepts of the Service Lifecycle

Reviewing the strategic and managerial aspects of the service lifecycle

  • Designing, deploying and operating services end-to-end
  • Sharing knowledge across the lifecycle
  • Risk assessment and risk management

Service value across the lifecycle stages

  • Realizing business value in service operation
  • Supporting the service lifecycle with service measurements
  • Governance and Organization

Impacting service management with governance

  • The role of IT strategy in setting direction and policy
  • Ensuring appropriate governance

Organizational structure, skills and competence

  • Addressing the challenges of organizational development
  • Service provider types and service strategies
  • Implementing and Improving Service Management Capability

Service management capability

  • Identifying external and internal drivers
  • A service lifecycle approach to service strategy

Assessing service management

  • Performing evaluations for the service provision
  • Benchmarking to identify improvements

Enabling effective improvement

  • Applying improvement initiatives and the Deming Cycle
  • Key considerations for improvement
  • Communication and Stakeholder Management

Coordinating with the business and suppliers

  • Business relationship management
  • Stakeholder management

Ensuring effective communication

  • Service models for value creation
  • Communicating during the stages of the service lifecycle
  • Integrating Service Management Processes Across the Lifecycle

The impact of service strategy on lifecycle stages

  • Strategy management for IT services
  • Business relationship management

Analyzing service design

  • Coordinating design
  • Service catalog management
  • Availability management
  • Capacity management

Organizing for service transition

  • Transition planning and support
  • Change management and evaluation

Planning service operation

  • Event and incident management
  • Request fulfillment

Implementing continual service improvement

  • Designing service solutions
  • The seven-step improvement process
  • Managing Services Across the Service Lifecycle

Capturing customer and stakeholder needs

  • Identifying needs and requirements
  • Ensuring appropriate priority

Managing cross-lifecycle processes

  • Connecting service design, transition and operation with the Service Design Package (SDP)
  • Involving service transition in the early stages
  • Business users and stakeholders in service rehearsals

Balancing potential conflicts and competing issues

  • Implementing and improving services
  • Service Level Management (SLM)
  • Customer satisfaction surveys
  • Reviewing business trends and changed priorities
  • Challenges, critical success factors and risks
  • Measurement

Types of measurements

  • Determining and using metrics
  • Metrics to validate, justify and direct

Designing measurement frameworks

  • Developing measurement methods and metrics
  • Monitoring and control systems
Show complete outline
Show Less

Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Dec 12 - 16 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jan 30 - Feb 3 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Feb 13 - 17 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Mar 6 - 10 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Apr 3 - 7 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Apr 24 - 28 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

May 8 - 12 Alexandria, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

May 15 - 19 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jun 19 - 23 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Jul 17 - 21 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Aug 21 - 25 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Oct 2 - 6 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Oct 30 - Nov 3 Alexandria, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Nov 13 - 17 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Guaranteed to Run

Show all dates
Show fewer dates

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$3190

Government

$2833

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

Prev
Next

Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
60-minute lunch

Day 5 Course Hours - Last Day:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
60-minute lunch
Free Course Exam*:
2:00 - 4:00 p.m.

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG.  However, there are other options available for most ITIL exams, including ProctorU.  If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).

Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

Earn 30 Credits from NASBA

This course qualifies for 30 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 30 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 30 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Business & Strategic : 30 PDUs

Read more ...

“My ITIL Expert training has been invaluable thus far. I have taken four of the ITIL Intermediate Capability Stream courses and have been able to return to my government and banking clients, and use the information and skills I learned in these courses.”

- A. Funkhouser, IT Service Manager
Navy Federal Credit Union

Prev
Next
s