As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organizational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analyzing service design
Organizing for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:00 - 4:00 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“My ITIL Expert training has been invaluable thus far. I have taken four of the ITIL Intermediate Capability Stream courses and have been able to return to my government and banking clients, and use the information and skills I learned in these courses.”
- A. Funkhouser, IT Service Manager
Navy Federal Credit Union