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As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organizational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analyzing service design
Organizing for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:00 - 4:00 p.m.
ITIL® is a registered trade mark of AXELOS Limited.
“My ITIL Expert training has been invaluable thus far. I have taken four of the ITIL Intermediate Capability Stream courses and have been able to return to my government and banking clients, and use the information and skills I learned in these courses.”
- A. Funkhouser, IT Service Manager
Navy Federal Credit Union