About This Course: 17 ITIL credits are required to take this advanced ITIL MALC exam. Our MALC training includes pre-course and evening study and includes much practical assignment work. Before attending, you should review your previous ITIL materials. You also receive an ITIL lifecycle stages map as a valuable reference tool.
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organizational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analyzing service design
Organizing for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:00 - 4:00 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
ITIL® is a registered trade mark of AXELOS Limited.
“My ITIL Expert training has been invaluable thus far. I have taken four of the ITIL Intermediate Capability Stream courses and have been able to return to my government and banking clients, and use the information and skills I learned in these courses.”
- A. Funkhouser, IT Service Manager
Navy Federal Credit Union