ITIL® Managing Across the Lifecycle Qualification

Level: Advanced
RATING: 4.8/5 4.81/5 Based on 207 Reviews

As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will prepare you to pass the ITIL Managing Across the Lifecycle certification exam, and provide five credits towards ITIL Expert certification.

Key features of this ITIL MALC Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL MALC exam
  • Apply governance and organizational structure to the management and delivery of IT services
  • Implement effective communication and stakeholder management
  • Integrate service management processes across the service lifecycle
  • Measure, implement, and improve the service management capability

Certifications/Credits:

APM Group--ITIL CPE 30 Credits PMI 30 PDU

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  • 5-day instructor-led training course
  • Earn 30 PMI PDUs
  • Earn 30 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
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Standard $2590

Government $2590

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In Class & Live, Online Training

  • Sep 24 - 28 (5 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Oct 29 - Nov 2 (5 Days)
    9:00 AM - 5:00 PM EDT
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  • Dec 3 - 7 (5 Days)
    9:00 AM - 5:00 PM EST
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  • Feb 4 - 8 (5 Days)
    9:00 AM - 5:00 PM EST
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  • Mar 25 - 29 (5 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Apr 29 - May 3 (5 Days)
    9:00 AM - 5:00 PM EDT
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  • Jun 3 - 7 (5 Days)
    9:00 AM - 5:00 PM EDT
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  • Jul 15 - 19 (5 Days)
    9:00 AM - 5:00 PM EDT
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • Sep 23 - 27 (5 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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ITIL MALC Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
    • Must have 17 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books
    • The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course
    • You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses
    • To prepare you for the exam, homework and study assignments will be provided each night of the course
  • Exam Information

    • The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • This course is the final module of the Service Lifecycle and/or Service Capability modules, and leads to the ITIL Expert Qualification in IT Service Management
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL MALC Course Outline

  • Key Concepts of the Service Lifecycle

    Reviewing the strategic and managerial aspects of the service lifecycle

    • Designing, deploying and operating services end-to-end
    • Sharing knowledge across the lifecycle
    • Risk assessment and risk management

    Service value across the lifecycle stages

    • Realizing business value in service operation
    • Supporting the service lifecycle with service measurements
  • Governance and Organization

    Impacting service management with governance

    • The role of IT strategy in setting direction and policy
    • Ensuring appropriate governance

    Organizational structure, skills and competence

    • Addressing the challenges of organizational development
    • Service provider types and service strategies
  • Implementing and Improving Service Management Capability

    Service management capability

    • Identifying external and internal drivers
    • A service lifecycle approach to service strategy

    Assessing service management

    • Performing evaluations for the service provision
    • Benchmarking to identify improvements

    Enabling effective improvement

    • Applying improvement initiatives and the Deming Cycle
    • Key considerations for improvement
  • Communication and Stakeholder Management

    Coordinating with the business and suppliers

    • Business relationship management
    • Stakeholder management

    Ensuring effective communication

    • Service models for value creation
    • Communicating during the stages of the service lifecycle
  • Integrating Service Management Processes Across the Lifecycle

    The impact of service strategy on lifecycle stages

    • Strategy management for IT services
    • Business relationship management

    Analyzing service design

    • Coordinating design
    • Service catalog management
    • Availability management
    • Capacity management

    Organizing for service transition

    • Transition planning and support
    • Change management and evaluation

    Planning service operation

    • Event and incident management
    • Request fulfillment

    Implementing continual service improvement

    • Designing service solutions
    • The seven-step improvement process
  • Managing Services Across the Service Lifecycle

    Capturing customer and stakeholder needs

    • Identifying needs and requirements
    • Ensuring appropriate priority

    Managing cross-lifecycle processes

    • Connecting service design, transition and operation with the Service Design Package (SDP)
    • Involving service transition in the early stages
    • Business users and stakeholders in service rehearsals

    Balancing potential conflicts and competing issues

    • Implementing and improving services
    • Service Level Management (SLM)
    • Customer satisfaction surveys
    • Reviewing business trends and changed priorities
    • Challenges, critical success factors and risks
  • Measurement

    Types of measurements

    • Determining and using metrics
    • Metrics to validate, justify and direct

    Designing measurement frameworks

    • Developing measurement methods and metrics
    • Monitoring and control systems

Team Training

Important Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
    • Must have 17 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books
    • The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course
    • You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses
    • To prepare you for the exam, homework and study assignments will be provided each night of the course
  • Exam Information

    • The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • This course is the final module of the Service Lifecycle and/or Service Capability modules, and leads to the ITIL Expert Qualification in IT Service Management
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • Key Concepts of the Service Lifecycle

    Reviewing the strategic and managerial aspects of the service lifecycle

    • Designing, deploying and operating services end-to-end
    • Sharing knowledge across the lifecycle
    • Risk assessment and risk management

    Service value across the lifecycle stages

    • Realizing business value in service operation
    • Supporting the service lifecycle with service measurements
  • Governance and Organization

    Impacting service management with governance

    • The role of IT strategy in setting direction and policy
    • Ensuring appropriate governance

    Organizational structure, skills and competence

    • Addressing the challenges of organizational development
    • Service provider types and service strategies
  • Implementing and Improving Service Management Capability

    Service management capability

    • Identifying external and internal drivers
    • A service lifecycle approach to service strategy

    Assessing service management

    • Performing evaluations for the service provision
    • Benchmarking to identify improvements

    Enabling effective improvement

    • Applying improvement initiatives and the Deming Cycle
    • Key considerations for improvement
  • Communication and Stakeholder Management

    Coordinating with the business and suppliers

    • Business relationship management
    • Stakeholder management

    Ensuring effective communication

    • Service models for value creation
    • Communicating during the stages of the service lifecycle
  • Integrating Service Management Processes Across the Lifecycle

    The impact of service strategy on lifecycle stages

    • Strategy management for IT services
    • Business relationship management

    Analyzing service design

    • Coordinating design
    • Service catalog management
    • Availability management
    • Capacity management

    Organizing for service transition

    • Transition planning and support
    • Change management and evaluation

    Planning service operation

    • Event and incident management
    • Request fulfillment

    Implementing continual service improvement

    • Designing service solutions
    • The seven-step improvement process
  • Managing Services Across the Service Lifecycle

    Capturing customer and stakeholder needs

    • Identifying needs and requirements
    • Ensuring appropriate priority

    Managing cross-lifecycle processes

    • Connecting service design, transition and operation with the Service Design Package (SDP)
    • Involving service transition in the early stages
    • Business users and stakeholders in service rehearsals

    Balancing potential conflicts and competing issues

    • Implementing and improving services
    • Service Level Management (SLM)
    • Customer satisfaction surveys
    • Reviewing business trends and changed priorities
    • Challenges, critical success factors and risks
  • Measurement

    Types of measurements

    • Determining and using metrics
    • Metrics to validate, justify and direct

    Designing measurement frameworks

    • Developing measurement methods and metrics
    • Monitoring and control systems

ITIL Managing Across the Lifecycle Training FAQs

  • How do I get a ITIL Expert Certification?

    To get mark the different levels of certifications you have achieved, ITIL uses credit system. To receive an ITIL Expert Certification, you must obtain a total of 22 credits. 

  • How do I take the ITIL Managing Across the Lifecyle exam and can I take it online?

    The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert. 

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