ITIL® Intermediate: Service Strategy

Level: Intermediate
RATING: 4.7/5 4.69/5 Based on 240 Reviews

Learn to plan, implement, and optimize ITIL Service Strategy processes that align with your organizational strategy in this ITIL Service Lifecycle: Service Strategy training course. This Intermediate SS course focuses on the importance of the strategic aspect of services within the IT service lifecycle. This three-day course prepares you to pass the Intermediate level ITIL Service Strategy certification exam, and earn three credits towards your ITIL Expert certification.

Key Features of this ITIL Service Strategy Certification Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Service Strategy (SS) exam
  • Analyze principles, techniques, and relationships to create SS
  • Identify the purpose, scope, and objective of each SS process
  • Assess IT governance to set strategy, and leverage governance frameworks and bodies
  • Determine IT application opportunities

Certifications/Credits:

APM Group--ITIL CPE 19 Credits PMI 19 PDU

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In Class & Live, Online Training

  • 3-day instructor-led training course
  • Earn 19 PMI PDUs
  • Earn 19 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
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Standard $1950

Government $1950

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In Class & Live, Online Training

  • Oct 24 - 26 (3 Days)
    9:00 AM - 5:30 PM EDT
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  • Nov 28 - 30 (3 Days)
    9:00 AM - 5:30 PM EST
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  • Feb 13 - 15 (3 Days)
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  • Mar 20 - 22 (3 Days)
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  • Apr 24 - 26 (3 Days)
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  • Aug 14 - 16 (3 Days)
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ITIL Service Strategy Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Strategy, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Strategy core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
    • To prepare you for the exam, homework and study assignments will be provided each night of the course
  • Exam Information

    • The ITIL Service Strategy exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Service Strategy certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL Service Strategy Course Outline

  • Introduction to ITIL Intermediate Service Strategy (SS)

    Core concepts

    • Purpose and objectives of service strategy
    • Scope of service strategy and value to business

    Service strategy and the overall ITIL lifecycle

    • Strategy concepts and practices
    • The context of service strategy in relation to design, transition, operation and continual service improvement
    • Exploring strategic perspectives, plans and positions
  • ITIL Service Strategy Principles

    Deciding on service strategy

    • Defining services
    • Basic approach to deciding a strategy

    Utilizing the four Ps of service strategy

    • Perspective
    • Position
    • Plan
    • Pattern

    Strategy and opposing dynamics

    • Leveraging the combined use of utility and warranty
    • Defining and creating value
    • Assets: customer, service and strategic
    • Choosing service providers

    Meeting business outcomes

    • Outperforming competitors
    • Service economics and sourcing strategies
    • Strategy inputs and outputs within the service lifecycle
  • Service Strategy Processes

    Creating effective service strategies

    • Integrating the five service strategy processes
    • Creating value for the business
    • Strategy execution

    Strategy and financial management for IT services

    • Purpose and objectives
    • Describing the process activities

    Service portfolio management

    • Identifying process activities, methods and techniques
    • Applying value to business

    Demand management

    • Strategies for demand management
    • Profiling, segmentation and service packaging strategies
    • Demand and customer outcomes

    Business relationship management

    • Distinguishing triggers, inputs, outputs and interferences
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Analyzing IT Governance

    What is IT governance?

    • How strategy relates to governance
    • Setting strategy
    • Leveraging governance frameworks and bodies to set strategy

    Implementing governance

    • Evaluate, direct, monitor
    • Producing a governance framework
    • Distinguishing governance bodies
  • Technology Considerations

    Organizing for service strategy

    • Identifying organizational development
    • Applying organizational departmentalization
    • Deciding organizational design

    Technology and service strategy

    • Automating service
    • Analyzing and producing service interfaces
  • Implementing Service Strategy

    • Developing implementation strategies that follow a lifecycle approach
    • Implementation through the lifecycle
    • Following a lifecycle approach
  • Critical Success Factors and Risks

    • Providing insight and guidance for strategic challenges, risks and critical success factors
    • Determining the viability of strategic positions and plans
    • Challenges, benefits and risks
    • Types of risks and high-level approaches for mitigating risk

Team Training

Important Course Information

  • Requirements

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Strategy, which you should read as part of the 21 hours of personal study
    • You should acquire and read the ITIL Service Strategy core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
    • To prepare you for the exam, homework and study assignments will be provided each night of the course
  • Exam Information

    • The ITIL Service Strategy exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Intermediate Qualification: Service Strategy certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • Introduction to ITIL Intermediate Service Strategy (SS)

    Core concepts

    • Purpose and objectives of service strategy
    • Scope of service strategy and value to business

    Service strategy and the overall ITIL lifecycle

    • Strategy concepts and practices
    • The context of service strategy in relation to design, transition, operation and continual service improvement
    • Exploring strategic perspectives, plans and positions
  • ITIL Service Strategy Principles

    Deciding on service strategy

    • Defining services
    • Basic approach to deciding a strategy

    Utilizing the four Ps of service strategy

    • Perspective
    • Position
    • Plan
    • Pattern

    Strategy and opposing dynamics

    • Leveraging the combined use of utility and warranty
    • Defining and creating value
    • Assets: customer, service and strategic
    • Choosing service providers

    Meeting business outcomes

    • Outperforming competitors
    • Service economics and sourcing strategies
    • Strategy inputs and outputs within the service lifecycle
  • Service Strategy Processes

    Creating effective service strategies

    • Integrating the five service strategy processes
    • Creating value for the business
    • Strategy execution

    Strategy and financial management for IT services

    • Purpose and objectives
    • Describing the process activities

    Service portfolio management

    • Identifying process activities, methods and techniques
    • Applying value to business

    Demand management

    • Strategies for demand management
    • Profiling, segmentation and service packaging strategies
    • Demand and customer outcomes

    Business relationship management

    • Distinguishing triggers, inputs, outputs and interferences
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Analyzing IT Governance

    What is IT governance?

    • How strategy relates to governance
    • Setting strategy
    • Leveraging governance frameworks and bodies to set strategy

    Implementing governance

    • Evaluate, direct, monitor
    • Producing a governance framework
    • Distinguishing governance bodies
  • Technology Considerations

    Organizing for service strategy

    • Identifying organizational development
    • Applying organizational departmentalization
    • Deciding organizational design

    Technology and service strategy

    • Automating service
    • Analyzing and producing service interfaces
  • Implementing Service Strategy

    • Developing implementation strategies that follow a lifecycle approach
    • Implementation through the lifecycle
    • Following a lifecycle approach
  • Critical Success Factors and Risks

    • Providing insight and guidance for strategic challenges, risks and critical success factors
    • Determining the viability of strategic positions and plans
    • Challenges, benefits and risks
    • Types of risks and high-level approaches for mitigating risk

Service Strategy Training FAQs

  • What is Service Strategy in ITIL?

    Being the center and the origin point of the ITIL Service Lifestyle, the main focus of service strategy is on guiding IT organizations improve and develop over the long term. 

  • What are the 4 P's of Service Strategy?

    1. Perspective 
    2. Position
    3. Plan
    4. Pattern 
  • How do I take the ITIL Service Strategy exam?

    The ITIL Service Strategy exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center. 

  • Can I obtain ITIL Service Strategy certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

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