About This Course: You learn to plan, implement and optimize ITIL service strategy processes. Training includes pre-course reading, evening study, the ITIL Intermediate Service Strategy exam and overview maps that illustrate the ITIL lifecycle stages. The ITIL Foundation Certificate is required to take the exam.
Service strategy and the overall ITIL lifecycle
Deciding on service strategy
Utilizing the four Ps of service strategy
Strategy and opposing dynamics
Meeting business outcomes
Creating effective service strategies
Strategy and financial management for IT services
Service portfolio management
Business relationship management
What is IT governance?
Organizing for service strategy
Technology and service strategy
Call 1-888-843-8733 or click here »
An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“Learning Tree has given me more than enough knowledge to achieve my ITIL certifications.”
- S. Srour, Consultant and ITIL Instructor