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ITIL and IT Service Management Training









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ITIL® Intermediate: Service Strategy

COURSE TYPE

Practitioner

Course Number

982

Duration

3 Days

Enroll

About This Course:  You learn to plan, implement and optimize ITIL service strategy processes. Training includes pre-course reading, evening study, the ITIL Intermediate Service Strategy exam and overview maps that illustrate the ITIL lifecycle stages. The ITIL Foundation Certificate is required to take the exam.

You Will Learn How To

  • Prepare for and pass the ITIL Service Strategy (SS) Exam
  • Analyze principles, techniques and relationships to create SS
  • Identify the purpose, scope and objective of each SS process
  • Assess IT governance to set strategy and leverage governance frameworks and bodies
  • Determine IT application opportunities

Course Outline

  • Introduction to ITIL Intermediate Service Strategy (SS)

Core concepts

  • Purpose and objectives of service strategy
  • Scope of service strategy and value to business

Service strategy and the overall ITIL lifecycle

  • Strategy concepts and practices
  • The context of service strategy in relation to design, transition, operation and continual service improvement
  • Exploring strategic perspectives, plans and positions
  • ITIL Service Strategy Principles

Deciding on service strategy

  • Defining services
  • Basic approach to deciding a strategy

Utilizing the four Ps of service strategy

  • Perspective
  • Position
  • Plan
  • Pattern

Strategy and opposing dynamics

  • Leveraging the combined use of utility and warranty
  • Defining and creating value
  • Assets: customer, service and strategic
  • Choosing service providers

Meeting business outcomes

  • Outperforming competitors
  • Service economics and sourcing strategies
  • Strategy inputs and outputs within the service lifecycle
  • Service Strategy Processes

Creating effective service strategies

  • Integrating the five service strategy processes
  • Creating value for the business
  • Strategy execution

Strategy and financial management for IT services

  • Purpose and objectives
  • Describing the process activities

Service portfolio management

  • Identifying process activities, methods and techniques
  • Applying value to business

Demand management

  • Strategies for demand management
  • Profiling, segmentation and service packaging strategies
  • Demand and customer outcomes

Business relationship management

  • Distinguishing triggers, inputs, outputs and interferences
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Analyzing IT Governance

What is IT governance?

  • How strategy relates to governance
  • Setting strategy
  • Leveraging governance frameworks and bodies to set strategy

Implementing governance

  • Evaluate, direct, monitor
  • Producing a governance framework
  • Distinguishing governance bodies
  • Technology Considerations

Organizing for service strategy

  • Identifying organizational development
  • Applying organizational departmentalization
  • Deciding organizational design

Technology and service strategy

  • Automating service
  • Analyzing and producing service interfaces
  • Implementing Service Strategy
  • Developing implementation strategies that follow a lifecycle approach
  • Implementation through the lifecycle
  • Following a lifecycle approach
  • Critical Success Factors and Risks
  • Providing insight and guidance for strategic challenges, risks and critical success factors
  • Determining the viability of strategic positions and plans
  • Challenges, benefits and risks
  • Types of risks and high-level approaches for mitigating risk
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Oct 12 - 14 Herndon, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Oct 26 - 28 Alexandria, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Dec 7 - 9 Toronto/AnyWare Enroll Now

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In-Class

Feb 8 - 10 New York/AnyWare Enroll Now

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In-Class

Feb 22 - 24 Herndon, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Mar 1 - 3 Toronto/AnyWare Enroll Now

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In-Class

Mar 15 - 17 Rockville, MD/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Mar 22 - 24 Alexandria, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Apr 26 - 28 Ottawa/AnyWare Enroll Now

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In-Class

May 24 - 26 AnyWare Enroll Now

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Live, Online via Anyware

Aug 9 - 11 Herndon, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Aug 16 - 18 Toronto/AnyWare Enroll Now

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In-Class

Sep 6 - 8 AnyWare Enroll Now

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Sep 13 - 15 Rockville, MD/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

Sep 27 - 29 Alexandria, VA/AnyWare Enroll Now

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Live, Online via Anyware
In-Class

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Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
45-minute lunch

Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
45-minute lunch
Free Course Exam*:
3:00 p.m. - 4:30 p.m.

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG.  However, there are other options available for most ITIL exams, including ProctorU.  If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
 
ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

This course qualifies for 19 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 19 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 19 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Business & Strategic : 19 PDUs

Read more ...

“Learning Tree has given me more than enough knowledge to achieve my ITIL certifications.”

- S. Srour, Consultant and ITIL Instructor
Sogeti

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