Leadership and Professional Development









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Management Skills for an IT Environment

COURSE TYPE

Foundation

Course Number

906

Duration

4 Days

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Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviors to get the most from their technical staff. In this training course, you learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.

You Will Learn How To

  • Lead technical staff to excellence with vision, effective communication, and clear delegation
  • Leverage emotion to optimize communication and performance
  • Motivate and empower technical professionals
  • Delegate to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision

Course Outline

  • The Challenge of IT Management
  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment
  • Performing stakeholder analysis
  • Identifying interdependencies and expectations
  • Developing Management Excellence

A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

Personalizing your management style

  • Applying the Mintsberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles
  • Emotional Intelligence (EI) in Action

Incorporating EI into your management approach

  • Recognizing three key skills to understand yourself
  • Interpreting behaviors and interacting more constructively with others

Engaging and controlling your emotions

  • Changing your behavior to suit the situation
  • Leading by example
  • Motivating Technical Workers

Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement
  • Delegating for Empowerment

Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

Following a proven step-by-step process

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration
  • Facilitating Success for IT Teams

Organizing and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organizational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams
  • Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

Minimizing disruptions in the workplace

  • Recognizing and addressing ineffective performance
  • Employing constructive feedback as a means of focusing positive behaviors
  • Implementing Your Managerial Goals
  • Creating practical, future-oriented goals
  • Defining desired outcomes
  • Focusing team efforts through a common goal
  • Planning for short-term and long-term success
  • Supporting your organizational goals
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2990   Government: $2659

Jul 11 - 14 (4 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Aug 1 - 4 (4 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Aug 29 - Sep 1 (4 Days)
9:00 AM - 4:30 PM EDT
Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Sep 5 - 8 (4 Days)
9:00 AM - 4:30 PM EDT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Sep 26 - 29 (4 Days)
9:00 AM - 4:30 PM EDT
Online (AnyWare) Online (AnyWare) Reserve Your Seat

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Live, Online

Oct 17 - 20 (4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Oct 31 - Nov 3 (4 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

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In-Class

Dec 12 - 15 (4 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Jan 30 - Feb 2 (4 Days)
9:00 AM - 4:30 PM EST
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Feb 20 - 23 (4 Days)
9:00 AM - 4:30 PM EST
Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Mar 6 - 9 (4 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Mar 13 - 16 (4 Days)
9:00 AM - 4:30 PM EDT
Online (AnyWare) Online (AnyWare) Reserve Your Seat

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Live, Online

Mar 20 - 23 (4 Days)
9:00 AM - 4:30 PM EDT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Apr 17 - 20 (4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

May 1 - 4 (4 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

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Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2990

Government

$2659

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 Credits from NASBA

This course qualifies for 23 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 11 PDUs
Leadership : 9 PDUs
Business & Strategic : 3 PDUs

Read more ...

"Management Skills for an IT Environment was far from dull and boring! The instructor related her personal experiences leading a technical staff, which not only made the course interesting, but also helped me understand and handle the situations that I deal with every day."

- R. Jeyasingh, Senior Programmer
Philadelphia Insurance Company

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