About This Course: Throughout this course, you practice the key skills and behaviors to get the best from technical people. You also learn to lead with vision, motivate and empower with passion, facilitate effective communication and delegate with clarity to individuals and teams.
A new management identity
Personalizing your management style
Incorporating EI into your management approach
Engaging and controlling your emotions
Exploring key motivators
Tailoring the approach to your team
Cultivating commitment and accountability
Following a proven step-by-step process
Organizing and developing effective teamwork
Leveraging team synergy
Enhancing team communication
Managing day-to-day performance
Minimizing disruptions in the workplace
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An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:
"Management Skills for an IT Environment was far from dull and boring! The instructor related her personal experiences leading a technical staff, which not only made the course interesting, but also helped me understand and handle the situations that I deal with every day."
- R. Jeyasingh, Senior Programmer
Philadelphia Insurance Company