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Leadership and Professional Development









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Customer Service Essentials

COURSE TYPE

Foundation

Course Number

4669

Duration

1 Day

Enroll

About This Course: Providing outstanding customer service can make the difference between gaining and keeping a customer or losing one. This course builds the competencies that help to build and maintain mutually beneficial relationships with your customers.

You Will Learn How To

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customer
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Hands-On Experience:

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Course Schedule

Attend this live, instructor-led course Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Jan 31 AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Apr 10 AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Jul 27 AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Nov 1 AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$580

Government

$520

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours:
9:00 am – 4:30 pm

Each Course Day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 7 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 7 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Leadership : 2 PDUs
Business & Strategic : 5 PDUs

Read more ...

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