Customer Service Essentials Training

Level: Foundation
Rating: 4.7/5 4.69/5 Based on 45 Reviews

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

Key Features of this Customer Service Essentials Training:

  • Attend online or bring this course to your facility
  • After-course instructor coaching

You Will Learn How To:

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Certifications/Credits:

PMI 7 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
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Standard $690

Government $520

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PRODUCT #4669

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
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Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

In Class & Live, Online Training

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Note: This course runs for 1 Day *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • Dec 9 9:00 AM - 4:30 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Mar 17 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jun 21 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Sep 7 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

Important Customer Service Essentials Course Information

  • Prerequisites

    No formal prerequisites are required to attend this course.

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Team Training

Important Customer Service Essentials Course Information

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Customer Service Essentials Training FAQs

Can I learn customer service essentials online?

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available live online and as Private Team Training.

Questions about which training is right for you?

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