IT Service Management for DevOps

Level: Intermediate

Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organizations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.

This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

Key Features of this IT Service Management for DevOps Training:

  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with you post-training
  • Access to DevOps Institute additional reference sources

You Will Learn How To:

  • Adapt ITSM processes in support of DevOps
  • Leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
  • Understand how ITSM is viewed as a constraint
  • Articulate how DevOps introduces new ways of thinking and working
  • Explore the DevOps transformation

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 2-day instructor-led training course
  • One-on-one after-course instructor coaching
  • After-course computing sandbox
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard $995

Government $995

RESERVE SEAT

PRODUCT #3693

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

Customize Your Team Training Experience

CONTACT US

Save More On Training with FlexVouchers – A Unique Training Savings Account

Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

In Class & Live, Online Training

Time Zone Legend:
Eastern Time Zone Central Time Zone
Mountain Time Zone Pacific Time Zone

Note: This course runs for 2 Days *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • Nov 2 - 3 9:00 AM - 4:30 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Dec 7 - 8 9:00 AM - 4:30 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jan 7 - 8 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Feb 1 - 2 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Mar 1 - 2 9:00 AM - 4:30 PM EST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Apr 8 - 9 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • May 10 - 11 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Jun 3 - 4 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Jun 28 - 29 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Aug 11 - 12 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Sep 9 - 10 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

IT Service Management for DevOps Course Information

  • Recommended Experience

    Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes

  • Industry Credits

    16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)

IT Service Management for DevOps Course Outline

  • The Rise of DevOps

  • The Role of ITSM

  • Acceleration ITSM for DevOps

  • New Ways of Thinking and Working

  • Adapting ITSM for DevOps

  • Adapting Change Management

  • Adapting Release Management

  • Homework: Data Gathering

  • Adapting Configuration Management

  • Adapting Incident Management

  • Adapting Problem Management

  • Adapting Knowing Management

  • Adapting the Service Desk

  • Mastering Continuous Improvement

  • Enabling Continuous Learning

  • Taking Action

Team Training

IT Service Management for DevOps FAQs

  • What is this course about?

    This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.

Questions about which training is right for you?

call 888-843-8733
chat Live Chat




Online (AnyWare)
Online (AnyWare)
Ottawa / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Ottawa / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Ottawa / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Preferred method of contact:
Chat Now

Please Choose a Language

Canada - English

Canada - Français